Support » Plugin: Health Check & Troubleshooting » Handy for troubleshooting without affecting live site

  • Moderator Bet Hannon


    Support Team Volunteer Coordinator

    I’ve used this plugin a couple of times on client sites, but a recent experience at a WordCamp help desk was amazing. A person came up with a perplexing problem that most of her WooCommerce store products showed their price just fine, but a few (more recently created) products were not showing a price at all. We look at a few basic settings, but nothing looked out of place.

    Of course, since this is a live and active store, troubleshooting for plugin conflicts could be a mess, since you don’t want current site visitors to see stuff going up and down. So we installed the Health Check plugin, and deactivated all the plugins except WooCommerce. Strangely, the problem persisted, but when we switched to a default theme, bingo! – the issue resolved. Theme conflict!

    We were not able to completely solve the problem with the theme at the help desk, but at least we were able to help this person narrow down where the problem was coming from. I’ll definitely keep this top of mind next time I have issues to troubleshoot – especially when it’s preferable that the live site not be affected!

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