Support » Theme: Customify » hamburger mobile menu not working on ios please help

  • Hi,

    Your theme is great. I found out that the mobile menu (hamburger) is not working on an ipad, though it works on an android phone. Can you please help?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Theme Author PressMaximum


    Hi @briandmg

    Did you clear the browser cache on iPad? I checked and the humberger mobile menu works well. See my image:


    Yes unfortunately I cleared my cache, restarted my ipad and I still get the same result on 3 different sites (using numerous different browsers on my ipad). I can share the other 2 sites that use customify where the mobile menu does not work now ,if you like. These sites used to work with a previous version of customify. It may be that my iOS is out of date but I am wondering, can you please give me code (php, or css) to fix the situation? I fear this may be happening to others visiting the sites with older iOS platforms. Please let me know if you can help me. I really like your theme and want to keep using it. Thank you.

    Theme Author PressMaximum


    Hi @briandmg

    Please contact us here and our support team will help:



    Was there a conclusion to this? I encountered a similar problem:

    On ios i can open the menu by clicking on the hamburger, but somehow i cant close it by clicking on the content area. You have to click on the X.
    This encounters only on ios. (tested on iphone and ipad pro ios-vers 12.1.4)
    Works fine on Android-mobile and Mac-Desktop.

    This is kind annoying on a big tablet because the X slides to the other end of the screen (if you have the menu icon on the right side and the menu sliding from right (or both left)). So you have to move a lot which makes navigating on a side extremely annoying.

    Best solution for me would be if there was a way keeping the hamburger-X in place and put it in front of the Menu. This would imo be the best solution anyway, because theres no point on the button if you can click in the content area. Maybe theres a way of solving this via additional CSS?
    Then one could also add some hamburger animation to it 😉

    I have the newest wp and customify installed.


    The theme developer did an update to the theme that helped the situation for me. Hope that helps.

    as said i have all the newest versions installed.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘hamburger mobile menu not working on ios please help’ is closed to new replies.