Had to revert to 1.2.4

  • eekbah

    (@eekbah)


    2 months, 2 weeks ago

    Stripe Tax had been working fine and it’s my fault for having auto updates on but it had not been an issue until now. When the new version released it seem to create some type of conflict with my shipping plugin(Canada Post Shipping for WooCommerce). Customers were seeing FREE on the shipping cost in the total calculations even though we do not offer free shipping and they had to click on a paid option. It not only showed free shipping but did not charge the tax on the tax eligible shipping. The first time since my store opened I have had to refund customers and cancel orders because they thought we were trying to deceive them with the hidden shipping fees.

    For now it is working again with 1.2.4 but as taxes evolve I can’t stay on an outdated version.

Viewing 1 replies (of 1 total)
  • aguigan

    (@aguigan)

    2 months ago

    Hi eekbah,

    We are very sorry for your experience and would like to understand why this happened on your woocommerce instance. If you could provide us with more details on https://support.stripe.com, we would be grateful.

    In the meantime, please rest insured that the tax rates will keep being updated even if you don’t have the latest version of our connector, as taxes are calculated from the Stripe API.

    Antoine from Stripe

Viewing 1 replies (of 1 total)

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