Support » Plugin: WassUp Real Time Analytics » Had to remove due to WooCommerce inability to add to cart.

  • Resolved vpreatr

    (@vpreatr)


    We were utilizing WassUp Real Time Analytics for several days on our site, all was working well, although after the first few days I started getting messages that customers couldn’t add simple WooCommerce items to their cart; as a test, I disabled the WassUp Real Time Analytics plugin and the issue was resolved, reactivated and the problem returned, I proceeded to diagnose with default themes and other plugin related crossovers, although in the end the issue is within the WassUp Real Time Analytics plugin.

    Any idea what might be causing the issues between WooCommerce and WassUp Real Time Analytics? Specifically the inability to add items to the cart? If WassUp is enabled and someone attempts to add a cart item, the add to cart animation simply spins and spins, endlessly.

    I’m hopeful for a possible solution as the information that WassUp brought to the table was fantastic.

    Please advise.

    Thanks!

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  • Plugin Contributor helened

    (@helened)

    Thank you for reporting this. We will troubleshoot Wassup with the Woocommerce plugin to locate the cause of the conflict and try to fix it, if possible.

    Plugin Contributor helened

    (@helened)

    An incompatibility issue with Woocommerce ajax requests was fixed in the latest update-Wassup v1.9.4.

Viewing 2 replies - 1 through 2 (of 2 total)
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