Title: Hacks need help now Last modified: August 30, 2016 --- # Hacks need help now * [bite size](https://wordpress.org/support/users/bite-size/) * (@bite-size) * [10 years, 5 months ago](https://wordpress.org/support/topic/hacks-need-help-now/) * What good is your support topics when they are 6 years or more old and closed. Take them down! * I’ve changed all my passwords in FTP -C Panel and on both websites. I want help in the now. I don’t want to type in my issue and read about what happened 6 years ago. and then read thru it and find out comments are closed. Clear out the closures. * My website is getting hacked every 3 days. I have updraft and wordfence and Bullet Proof Security and still can’t stop it. I need help now. Where is wordpress. org support system when I need it. Who can I talk to. I just am getting real frustrated. It seem my hosting just wants to shut my site down and they want me to know how to find the virus and fix it. How and why is that expected of me?I ‘m just a single mom and can’t do this. Where is security on wordpress.org and why isn’t it working? Viewing 6 replies - 1 through 6 (of 6 total) * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [10 years, 5 months ago](https://wordpress.org/support/topic/hacks-need-help-now/#post-6842633) * WordPress is both supported and developed by volunteers, so there is no direct support system, just us who get to these things when we can. Sorry for the trouble. * Remain calm and carefully follow [this guide](https://codex.wordpress.org/FAQ_My_site_was_hacked). When you’re done, you may want to implement some (if not all) of [the recommended security measures](https://codex.wordpress.org/Hardening_WordPress). * If you need to hire someone immediately, please try [http://jobs.wordpress.net/](http://jobs.wordpress.net/) or [http://directory.codepoet.com/](http://directory.codepoet.com/) and do not accept any hire or direct access offers posted to these forums, or go direct to a firm that specializes in this, like [https://vaultpress.com/](https://vaultpress.com/) or [https://sucuri.net/](https://sucuri.net/) * Thread Starter [bite size](https://wordpress.org/support/users/bite-size/) * (@bite-size) * [10 years, 5 months ago](https://wordpress.org/support/topic/hacks-need-help-now/#post-6842717) * Thanks James-appeciated your time. But It does beg the question……. If millions of people use wordpress, and the only have a volunteer support system and it is easily hacked -what’s the point? * My free websites don’t get hacked. And they come with support. * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [10 years, 5 months ago](https://wordpress.org/support/topic/hacks-need-help-now/#post-6842720) * It does sound like open source isn’t the way to go for you. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [10 years, 5 months ago](https://wordpress.org/support/topic/hacks-need-help-now/#post-6842759) * I wouldn’t say that WordPress is easily hacked, especially if you implement some of [the recommended security measures](https://codex.wordpress.org/Hardening_WordPress). * Of those, the most important are using a strong password, applying security updates when they’re released, and not choosing a hosting provider that’s known for lousy server security. If you don’t do those, you’ll be hacked no matter what you use. * That second point is more critical than most people think. It’s like anti-virus software. Everyone on Windows has it, but if you don’t apply software and virus definition updates as they’re released, you’re going to get a virus anyway. * I’ve used WordPress on several sites for over 11 years, I’ve always stood by those three points (strong passwords, security updates, good hosting), and I’ve never been hacked. On the other hand, I’ve been paid to clean up quite a few hacked sites, and they’ve always had either passwords similar to “password,” been out of date, or on hosting providers I wouldn’t wish on my own worst enemies. * What you use for your site is entirely up to you, but if you don’t follow principles of good security, you will be hacked, no matter what you use. * Thread Starter [bite size](https://wordpress.org/support/users/bite-size/) * (@bite-size) * [10 years, 5 months ago](https://wordpress.org/support/topic/hacks-need-help-now/#post-6842782) * My website is always updated, and I change passwords every 3 months. I don’t have windows. I’ve been hacked 12 times.I have bullet proof security, updraf, wordfence, back up and restore and alike. Today I installed sucuri. We’ll see. What I shouldn’t be expected to do is write HTML or know where the hackers have hacked. I still believe in a good support system when you get a website. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [10 years, 5 months ago](https://wordpress.org/support/topic/hacks-need-help-now/#post-6842789) * > I change passwords every 3 months * Make sure it’s a strong password every time. Weak passwords (those composed of one or two dictionary words) can be solved in a matter of minutes now, so changing every 3 months won’t do any good. * > I don’t have windows. * What you use on your computer doesn’t have much to do with the security of your site. * > I’ve been hacked 12 times. * At that rate, I’d have to suspect that either you’re on a host with terrible server security, or that the malware was never cleaned up after the first hack. Finding and cleaning the symptom of the hack is easy, but if the malware isn’t removed, it’s just an open door no matter what you do. * > What I shouldn’t be expected to do is write HTML or know where the hackers > have hacked. I still believe in a good support system when you get a website. * There are pay services which will help you clean hacks, but if you’re looking for free volunteers to do that for you, then I’m afraid WordPress isn’t for you. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Hacks need help now’ is closed to new replies. ## Tags * [hacks](https://wordpress.org/support/topic-tag/hacks/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 6 replies * 3 participants * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/) * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/hacks-need-help-now/#post-6842789) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics