Support » Fixing WordPress » HACKED….but….cannot access dashboard to fix.

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  • Do you have FTP access, or even better, a file manager in your control panel? If so, check the other threads to learn which are mostly the edited and added files and edit them back, see if that helps you gaining access to your admin.

    Hi Gangleri, thanks for the reply.

    I do have FTP access, but I’m not totally sure, even after reading related posts, which files to edit.

    However, I do see the “eval/decode” iframe thingy followed by a bunch of meaningless text jargon in the index.php files for each theme. I can certainly edit and upload those files. I’m not sure which file to edit to get rid the the hidden user, though?

    My sites are listed as attack sites through Google. Not sure if I can pass the Google review or whatnot without deleting the extra user even if I edit the index files? And without passing the review I will never be able to access admin, I’m guessing. I cannot even verify my sites through Google Webmaster Tools.

    Does this make any sense?

    whooami

    (@whooami)

    Member

    hey copper,

    you cant fix this through your admin area, totally, and you dont need to worry about editing files. Delete any files that have been altered and upload clean ones in their place.

    if you need help, shoot me an email, ill give you a hand.

    help.me.with.wordpress@gmail.com

    everything you mention gets taken care of as you go through the process of cleaning things up.

    Thanks so much whooami…. I’ll try my best to replace the files that have been corrupted and if I’m still having problems I’ll drop you a line!

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