Support » Plugin: myCred H5P » H5P Points aren’t given

  • Resolved jhowele123


    Points all of a sudden stopped being rewarded when completing H5P content. I was playing around with ranks and used this tool:

    Use this button to calculate or recalculate each individual users total balance if you think your users total balances are incorrect, or if you switch from Ranks being based on users current balance to total balance.

    Shortly after this is when I noticed the points were not being rewarded. I am thinking maybe this had something to do with it.

    Any guidance would be greatly appreciated.


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  • Plugin Support wpexpertssupportteam


    hI @jhowele123,

    Thanks for reaching us,

    Kindly specify the hook you are using for myCred H5P, and also, please make sure that you haven’t set the limit in the myCred H5P hook.


    Plugin Support wpexpertssupportteam


    Hi @jhowele123,

    Due to a lack of activity, we are going to mark this ticket as resolved. If you have any other issues, feel free to open a new ticket.

    Have a great day!

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