Guests Can’t Submit A New Ticket

  • Lauranvaca

    (@lauranvaca)


    9 years, 2 months ago

    Hi There,

    I have the latest version of your plugin and the latest version of WordPress. I’m experiencing issues with guest tickets. When a guest tries to submit, the page seems to load something, but just refreshes and wipes the information that was input into the form. No actual ticket is submitted.

    Whenever I try and do this as the site admin, it works just fine. Any idea on how to fix this?

    Thank You,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Lauranvaca

    (@lauranvaca)

    9 years, 2 months ago

    Update: I thought the submission I made as admin went through email notifications, but I didn’t receive any notification. The ticket was created in the WordPress backend, but no notification went out even though I’ve entered several email addresses as recepients. Please help,

    hiheaven01

    (@hiheaven01)

    9 years, 2 months ago

    I experienced the same problem.

    Ticket was NOT created in the backend!!!

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    9 years, 2 months ago

    Hello guys,

    This issue has been fixed in latest version. Please update your WP Support Plus to version 7.1.4

Viewing 3 replies - 1 through 3 (of 3 total)

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