Support » Plugin: JS Help Desk (formerly JS Support Ticket) » Guest opening ticket

  • Resolved nh123

    (@nh123)


    Hello,

    This looks interesting.

    Installed the plugin and when a guests open a ticket he has a notification mail but it not having a worpdress e-mail with his account.

    Did we miss a setting or is a WordPress user not made when he opens a ticket ?

Viewing 1 replies (of 1 total)
  • Plugin Author JoomSky

    (@rabilal)

    Hi,

    System send email notifications to multiple users according to settings.

    On new ticket create system send email notification to
    – User
    – Admin
    – Staff members

    Troubleshot:
    – If admin not receive email notifications, check settings
    Admin > JS Support Ticket > Configurations > Mail Settings

    – If user not receive email notification.
    JS Support Ticket always send email to user on new ticket creation.
    If user not receive email notification, please check
    – CMS(Word press or Joomla) email settings.
    – Mail server settings.

    – Email plugin for Word press users
    If you are using Word press and have problem to sending email, check these plugin.
    https://wordpress.org/plugins/wp-mail-smtp/
    https://wordpress.org/plugins/wp-mail-bank/

    Regards,
    Ahmad Bilal

Viewing 1 replies (of 1 total)
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