GTMP4WP is properly installed but not colecting ecommerce data

  • Resolved mokuto

    (@mokuto)


    6 years, 9 months ago

    Hello
    First thank you for your amazing work you plugin help us a lot.
    Our site is mewsclothing.com and we install your plugin and integrate it with GA. Real time dato is ok and datalayer polulating in order-received as it must be.
    We install the plugin in the custom way you propose (<?php if ( function_exists( ‘gtm4wp_the_gtm_tag’ ) ) { gtm4wp_the_gtm_tag(); } ?>).
    We found that TAgINspector give us “Non-standard implementation” message, even we tuick the code.
    Although GA is telling us an error mesage with ”
    Missing e-commerce data error
    The Overview with Goals view has been set up for e-commerce, but data is not being transferred.
    ADJUSTING THE VIEW SETTING”

    Every single step was followed as you mention, test and error many tuicks but nothing change.
    Could you help us please?
    Thanks you in advance.
    BEST, SANTIAGO

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Thomas Geiger

    (@duracelltomi)

    6 years, 9 months ago

    Hi Santiago,

    Thanks for posting your question.

    I checked your site and what I can see is that ecommerce events with GTM are firing just fine but I can not see that any Google Analytics event is being fired on those events. For example if I click on a product in a product list or add a product to the cart, a Analytics event should be seen.

    You should check your ecommerce event tag as described in my setup article.

    I do not see any reason for the “non standard implementation” message. Tag Assistant sometimes shows false positive messages, I would say this shouldn’t cause any mess with your tracking.

    I was not able to test what happens on your order received page as I would have pay my test order with my credit card therefore I can not tell you whether purchase tracking works correctly or not.

    I hope that helps,
    Thomas Geiger

    Thread Starter mokuto

    (@mokuto)

    6 years, 8 months ago

    Hi Thomas,
    Thanks you very much for your help!
    Was the last step missing in my installation.
    Great, thanks you.

    Thread Starter mokuto

    (@mokuto)

    6 years, 8 months ago

    Hello THomas
    It me again and sorry to bother you. I follow all the steps in your blog, re-check today all the steps and purchases are not counted in GA. Not enhanced ecommerce is pollulated to GA. I really dont know what could be, The only issue that I saw in your instalation is that I not have created the following events:
    1_ GA-Event-Add to Cart
    1_ GA-Event-Product Click
    1_ GA-Event-Remove From cart
    1_ GA-Event-Clicks

    Please let me know what you think, Best. Santiago

    Plugin Author Thomas Geiger

    (@duracelltomi)

    6 years, 8 months ago

    Hi Santiago,

    Please contact me at duracelltomi.com so that we can investigate this issue further.
    I might need an access to your GTM container.

    Thomas

    Thread Starter mokuto

    (@mokuto)

    6 years, 8 months ago

    Hi Thomas
    Thank you a lot!
    Ill contact you now to duracelltomi.com
    Best, Santiago

Viewing 5 replies - 1 through 5 (of 5 total)
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