Support » Plugin: Live Chat by Formilla - Real-time Chat Plugin » gtmetrix error Serve resources from a consistent URL

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  • Plugin Contributor formilla-live-chat


    Hi there,

    Thanks for reaching out! This is essentially a polling function on the client-side to determine whether the website visitor should see a chat popup from proactive chat (what we call auto-display) or that an agent requested a chat. It’s only showing consistently similar results when running it against a test tool like GT because it’s not seeing the full picture — when a chat comes in, the results will actually differ. This is by design, so we definitely don’t recommend trying to have just one URL pull the results (it’s load balanced) or change the behavior via caching or similarly as it will create issues with chat conversation.

    Hope that clarifies! Please shoot us an email at support [at] formilla .com if you have any additional questions and we’d be glad to help. Cheers 🙂

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