GTIN not related to brand

  • Resolved mrkapable007

    (@mrkapable007)


    1 year, 7 months ago

    Hi,

    I need some help, I do not have gtin as my items are mixed of refurbised and new.
    When i use the “auto generate gtin” it works fine as it should, however some products in my merchant center gets disapproved and it says “GTIN not related to brand”

    Could you kindly assist on how to go about this?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Moshtafizur

    (@moshtafizur01)

    1 year, 7 months ago

    Hi @mrkapable007,

    I am really sorry to know that you are having problems. 

    I have escalated this with our development team. They will get back to you as soon as they can.

    Kind regards,
    Moshtafizur

    Thread Starter mrkapable007

    (@mrkapable007)

    1 year, 7 months ago

    Thank you, that would be apprciated.
    Presently have my merchant center suspended for this.

    Thread Starter mrkapable007

    (@mrkapable007)

    1 year, 7 months ago

    Hi,

    Just checking to see if any response?

    Plugin Author Algoritmika

    (@algoritmika)

    1 year, 7 months ago

    Hi @mrkapable007,

    Sorry for the delay.

    Our plugin generates valid but random EANs. This means that it’s not guaranteed that EANs will be unique worldwide (it’s unique in your shop, though) or assigned to the correct brand.

    If you are selling some other manufacturer’s products, you will have to manually look up the correct EANs.

    If you are selling your own products and need truly unique EANs, you will have to buy them from GS1, and then you can use our “Assign from the list” tool to automatically distribute your purchased EANs to new/existing products in your shop.

    If you don’t want to buy EANs and still want to generate EANs automatically with our tool, you can probably try setting the “Country prefix (from)” option to a different value; however, I’m not really sure if this will help.

    Hope that clears it up. And please let me know if you’ll have any questions.

    Plugin Author Algoritmika

    (@algoritmika)

    1 year, 6 months ago

    I’m going to mark this thread as “resolved” for now, hope that’s ok. Please let me know if there are still any questions/issues.

Viewing 5 replies - 1 through 5 (of 5 total)
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