Support » Fixing WordPress » GSuite after migration to self hosted

  • coachmarino

    (@coachmarino)


    I started my site on wordpress.com, and used wordpress to host my domain name. I also set up my email to work with G Suite

    Last night I migrated the site to the self-hosted platform on Blue Host. After figuring out the SSL thing, and overnight hours until someone ‘live’ authenticated the SSL, everything is working!

    However, my email is no longer working.

    I have to go through the old site to find the domain on WordPress.com. When I try to manage the email settings, it just suggests that I add a GSuite account, and then it wont’ let me because now my account isn’t configured to that.

    I can’t transfer the domain because I’m in the 60 day window.

    Help!!!!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Steve Stern

    (@sterndata)

    Support Volunteer

    You need to edit your DNS to set the various g-suite related records. What’s your domain?

    coachmarino

    (@coachmarino)

    right, I don’t have access to those records though

    the domain is registered with WordPress

    so when I go to the domain under WordPress, I was able to change the DNS to Bluehost (everything is working), but I cannot do anything under the email. It asks me if I want to add GSuite, and I can’t because now I don’t have the plan for it (even though I do)

    Moderator Steve Stern

    (@sterndata)

    Support Volunteer

    If your DNS is hosted on bluehost, you’ll have to add the gsuite records there. If you can’t do that, please contact Bluehost tech support.

    coachmarino

    (@coachmarino)

    So even though the domain is registered by Automattic and WordPress, I set up the MX records through Bluehost?

    Moderator Steve Stern

    (@sterndata)

    Support Volunteer

    If they’re hosting your DNS, yes.

    coachmarino

    (@coachmarino)

    okay thank you, that’s what I did…hopefully it works!

Viewing 6 replies - 1 through 6 (of 6 total)
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