Support » Plugin: Groups » Groups are making WooCommers order page SLOW!

  • Resolved Netz

    (@netz)


    I was hoping (my email sent to Antonio was received? He helped me out some years ago and he did magic back then …:-)

    I encountered another issue now … With GROUP Plugin that I hope you can help me with?

    The problem is that when I am inside admin to view my orders, clicking on the order page loads in over 80 seconds!!

    All other pages loads max 5-7 seconds.
    I upgraded to PHP 7.2.11
    I keep my plugins updated every day…
    I had all plugins off and themes, functions …
    I took all API hooks down
    I took all payments plugins off the shop 🙁
    Then the page loads fine… 5-7 secs.

    When I activate GROUPS – The problem came back.
    (I also use “Groups 404 Redirect” and “Woocommerce Group Pricing”)

    Can you take a look please and maybe see if there is a way around it… It’s only me and my wife that are admins – So I don’t really need group to check anything in the admin section. If that helps

    I also can’t get 404 group to show the account page https://herbalcenter.dk/min-konto/ ??

    The SPEED issue is the most urgent matter

    Let me know if you or Antonio can look at It – So I can give you a admin access.

    (I find it very hard to get in contact with you via https://www.itthinx.com/ ??)

    Peter

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Kento

    (@proaktion)

    Hi Peter,

    I’m not aware of such an issue and I doubt that Groups is related to it. I would highly recommend to do the following:

    – Install Query Monitor https://wordpress.org/plugins/query-monitor/ and check for Slow queries and/or any errors reported when you visit the admin page. This can give you a clue on where the slow response actually originates.
    – Enable Debugging and check the debug.log for any errors produced when you visit the admin page. To enable debugging see https://docs.woocommerce.com/document/groups-woocommerce/faq/#section-11 “How do you enable extension-specific debugging?”

    I would assume that you will find out what exactly is causing your sight to go slow there. I will mark this as resolved as this seems to be a particular issue with your site and not an issue with Groups and WooCommerce in general. But feel free to post your results if you need further help.

    Cheers

    I’m having exactly the same issue. Woocommerce plus groups and group products. Page load time for a product page is ~ 10 seconds with the groups plugin enabled. Disabling the groups plugin gives a page load time of 0.9 seconds.

    Shop has 126 products which are split across 580 groups.

    I saw a significant response improvement when I removed all of the potential group capabilities (we weren’t using them so I was trying to remove things which were not required). This brought shop and product page times down to the same as if I had the groups plugin disabled.

    There doesn’t seem to be anything odd in the table structures for these. Indexes appear sensible. Something odd is definitely happening though.

    Cheers

    Ok that wasn’t the best idea as it broke other parts of this such as being able to associate groups to products.

    I have the same issue. The product page is almost unusable with the plugin enabled. Page loading time goes from a second or so to 20 seconds.

    Has anyone discovered a solution?

Viewing 4 replies - 1 through 4 (of 4 total)
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