Title: GROSS WITHOUT VAT WRONG Last modified: January 12, 2021 --- # GROSS WITHOUT VAT WRONG * Resolved [digitalnauras](https://wordpress.org/support/users/digitalnauras/) * (@digitalnauras) * [5 years, 4 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/) * dears my gross without VAT line is calculating the gross in the wrong way. the gross without the VAT field is wrong and the VAT5% is wrong as well. how can we fix this and where can we adjust them? this is critical please because related to invoices and clients are seeing this. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgross-without-vat-wrong%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/gross-without-vat-wrong/page/2/?output_format=md) [→](https://wordpress.org/support/topic/gross-without-vat-wrong/page/2/?output_format=md) * Plugin Contributor [alexmigf](https://wordpress.org/support/users/alexmigf/) * (@alexmigf) * [5 years, 4 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13897355) * Hello [@digitalnauras](https://wordpress.org/support/users/digitalnauras/) * Can you please share a screenshot of your order details (items & totals) and also from your PDF document? You can host them [here](https://imgbb.com/). * Thread Starter [digitalnauras](https://wordpress.org/support/users/digitalnauras/) * (@digitalnauras) * [5 years, 4 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13897366) * [https://ibb.co/CpGxJDV](https://ibb.co/CpGxJDV) check it plz! * Plugin Contributor [alexmigf](https://wordpress.org/support/users/alexmigf/) * (@alexmigf) * [5 years, 4 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13897590) * Hi [@digitalnauras](https://wordpress.org/support/users/digitalnauras/) * Can you send me also a screenshot from the WooCommerce order details? * Plugin Contributor [alexmigf](https://wordpress.org/support/users/alexmigf/) * (@alexmigf) * [5 years, 4 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13898090) * Hi [@digitalnauras](https://wordpress.org/support/users/digitalnauras/) * Looking at your screenshot I don’t recognize the “GROSS Without VAT” from being a default total row, this seems custom work. Unfortunately this is out of the scope of the support for the free plugin. * Thread Starter [digitalnauras](https://wordpress.org/support/users/digitalnauras/) * (@digitalnauras) * [5 years, 4 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13900415) * DEAR this is not custom made work. this is a pure simple WooCommerce invoice. you can check the screenshot from woocommerce dashboard, nothing customized is done: [https://prnt.sc/wmauvh](https://prnt.sc/wmauvh) [https://prnt.sc/wmav7d](https://prnt.sc/wmav7d) the problem was with the grand total, the gross, and the gross without VAT knowing that VAT here in UAE is 5% * Plugin Contributor [alexmigf](https://wordpress.org/support/users/alexmigf/) * (@alexmigf) * [5 years, 3 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13902171) * Hi [@digitalnauras](https://wordpress.org/support/users/digitalnauras/) * Can you show me a screenshot of the PDF plugin + extensions (if you have) from the plugins list with their respective version? * Thread Starter [digitalnauras](https://wordpress.org/support/users/digitalnauras/) * (@digitalnauras) * [5 years, 3 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13902180) * ye sure check it: [https://prnt.sc/wmkgn1](https://prnt.sc/wmkgn1) - This reply was modified 5 years, 3 months ago by [digitalnauras](https://wordpress.org/support/users/digitalnauras/). * Plugin Contributor [alexmigf](https://wordpress.org/support/users/alexmigf/) * (@alexmigf) * [5 years, 3 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13902952) * Hi [@digitalnauras](https://wordpress.org/support/users/digitalnauras/) * Thank you! Can you please also send me a screenshot of your page **WooCommerce > PDF invoice > General**? * Thread Starter [digitalnauras](https://wordpress.org/support/users/digitalnauras/) * (@digitalnauras) * [5 years, 3 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13905475) * THANK you dear for your follow-up. Kindly check the screenshot [https://prnt.sc/wn3wyj](https://prnt.sc/wn3wyj) as for other fields, I am using the footer only. * Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/) * (@pomegranate) * [5 years, 3 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13906065) * This confirms that a custom template is used (as you can see the “custom” template is selected there). Please check with your team who made this custom template, they are the ones that made the calculation for the “gross without vat” total, that our plugin doesn’t calculate for the free version. * If you want a solution that doesn’t require a custom template, you could look at our [Premium Templates extension](https://wpovernight.com/downloads/woocommerce-pdf-invoices-packing-slips-premium-templates/) which lets you do this directly from the settings! * Thread Starter [digitalnauras](https://wordpress.org/support/users/digitalnauras/) * (@digitalnauras) * [5 years, 3 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13906236) * this was my old team and I don’t have contact with them at all. can you advise where and which file can control this calculation for me to fix it and edit it directly from Cpanel? * Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/) * (@pomegranate) * [5 years, 3 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13906289) * That’s probably in your theme folder. Check the instructions for creating a custom template here: [https://docs.wpovernight.com/woocommerce-pdf-invoices-packing-slips/creating-a-custom-pdf-template/](https://docs.wpovernight.com/woocommerce-pdf-invoices-packing-slips/creating-a-custom-pdf-template/) This will show you where exactly these files are located. You need the `invoice. php` file. * Good luck! * Thread Starter [digitalnauras](https://wordpress.org/support/users/digitalnauras/) * (@digitalnauras) * [5 years, 3 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13907040) * thank you! * Thread Starter [digitalnauras](https://wordpress.org/support/users/digitalnauras/) * (@digitalnauras) * [5 years, 3 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13907579) * check my testing environment: [https://naurasonline.com/test/product-category/men-collection/](https://naurasonline.com/test/product-category/men-collection/) I put the pdf to the simple and same problem here as well, check the screenshot. [https://prnt.sc/wnfsut](https://prnt.sc/wnfsut) * Plugin Contributor [alexmigf](https://wordpress.org/support/users/alexmigf/) * (@alexmigf) * [5 years, 3 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/#post-13907754) * Hi [@digitalnauras](https://wordpress.org/support/users/digitalnauras/) * Which problem do you see with the Simple template? Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/gross-without-vat-wrong/page/2/?output_format=md) [→](https://wordpress.org/support/topic/gross-without-vat-wrong/page/2/?output_format=md) The topic ‘GROSS WITHOUT VAT WRONG’ is closed to new replies. * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256. png?rev=2189942) * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/reviews/) ## Tags * [grand total](https://wordpress.org/support/topic-tag/grand-total/) * [gross](https://wordpress.org/support/topic-tag/gross/) * [price](https://wordpress.org/support/topic-tag/price/) * [pricing](https://wordpress.org/support/topic-tag/pricing/) * [vat](https://wordpress.org/support/topic-tag/vat/) * 24 replies * 3 participants * Last reply from: [digitalnauras](https://wordpress.org/support/users/digitalnauras/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/gross-without-vat-wrong/page/2/#post-14019108) * Status: resolved