Greyed Out Card Input On Checkout

  • Resolved jonno244

    (@jonno244)


    3 years, 11 months ago

    Hia,
    I’m having an issue where the card input boxes are greyed out on checkout. They look like they’re loading for a few seconds, then it stops and returns a grey box and unable to enter any information.

    All I can see on the console is a warning for cookie settings (Stripe cookie security Google update), but I don’t know how to integrate that with woocomm’s cookies it loads. I’m not certain that’s the issue anyway.

    I have attached logs from my staging site, which is a duplicate of the current live site. I have tried turning off (and then deleting) every plugin apart from my builder and woocommerce with stripe gateway.

    I am struggling to find the root of the problem and any help would be very appreciated!
    Jon 

    
### WordPress Environment ###

WordPress address (URL): https://staging.gsalvatore.com
Site address (URL): https://staging.gsalvatore.com
WC Version: 4.1.0
REST API Version: ✔ 1.0.7
WC Blocks Version: ✔ 2.5.16
Action Scheduler Version: ✔ 3.1.5
WC Admin Version: ✔ 1.1.1
Log Directory Writable: ✔
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.18
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 2500
cURL Version: 7.65.0
OpenSSL/1.0.2k-fips

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.29-MariaDB-log
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.1.0
WC Database Prefix: wp_
Total Database Size: 26.23MB
Database Data Size: 20.76MB
Database Index Size: 5.47MB
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attachment: 264
cookielawinfo: 1
ct_template: 5
nav_menu_item: 7
page: 11
post: 3
product: 57
product_variation: 497
revision: 45
shop_coupon: 2
shop_order: 6

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (4) ###

Oxygen Elements for WooCommerce: by Soflyy – 1.3 – Installed version not tested with active version of WooCommerce 4.1.0
Oxygen: by Soflyy – 3.3
WooCommerce Stripe Gateway: by WooCommerce – 4.3.3 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce: by Automattic – 4.1.0

### Inactive Plugins (17) ###

Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.1.40 – Installed version not tested with active version of WooCommerce 4.1.0
Admin 2020: by Mark Ashton – 1.1.7
BunnyCDN: by BunnyCDN – 1.0.7
Code Snippets: by Code Snippets Pro – 2.14.0
Facebook for WooCommerce: by Facebook – 1.11.2
Fluent Forms - Best Form Plugin for WordPress: by WP Fluent Forms – 3.5.6
Fluent Forms Pro Add On Pack: by WP Fluent Forms – 3.5.6
GDPR Cookie Consent: by WebToffee – 1.8.8
HappyFiles Pro: by Codeer – 1.0.1
Mailchimp for WooCommerce: by Mailchimp – 2.4.0 – Installed version not tested with active version of WooCommerce 4.1.0
reSmush.it Image Optimizer: by reSmush.it – 0.3.6
Stripe Payment Gateway for WooCommerce ( Basic ): by WebToffee – 3.4.3 – Installed version not tested with active version of WooCommerce 4.1.0
Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.81
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 1.0.45 – Installed version not tested with active version of WooCommerce 4.1.0
WebP Express: by Bjørn Rosell – 0.17.3
WooCommerce Admin: by WooCommerce – 1.1.1
Wordfence Security: by Wordfence – 7.4.7

### Must Use Plugins (1) ###

StackCache: by Stack CP –

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #31 - /shop/
Basket: #32 - /basket/
Checkout: #33 - /checkout/
My account: #34 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: HTML5 Blank
Version: 1.4.3
Author URL: http://toddmotto.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Canceled: 4
Oldest: 2020-05-01 08:50:54 +0100
Newest: 2020-05-18 18:28:50 +0100

Complete: 802
Oldest: 2020-05-16 21:42:51 +0100
Newest: 2020-05-18 20:28:52 +0100

Failed: 2
Oldest: 2020-04-30 22:34:34 +0100
Newest: 2020-05-04 10:44:19 +0100

Pending: 7
Oldest: 2020-05-18 20:43:52 +0100
Newest: 2020-05-18 21:00:07 +0100
    • This topic was modified 3 years, 11 months ago by jonno244.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    3 years, 11 months ago

    Hi there!

    Taking a look at the checkout page, I see the following console error:

    firewall
    Link to image: https://d.pr/i/JwkAC3

    Can you please reach out to your WebHost and request them to deactivate the rules blocking this, or temporarily deactivate the firewall to see if you’re still seeing the same behavior?

    Thread Starter jonno244

    (@jonno244)

    3 years, 11 months ago

    Oh brilliant, thanks for finding that for me Aashik!

    I deactivated and deleted the Wordfence firewall, but that one is related to the server.

    I’ll reach out to them and see if they can look at it and I’ll post the findings here.

    Thanks again! 🙂

    Plugin Support Doug – a11n

    (@dougaitken)

    Automattic Happiness Engineer

    3 years, 11 months ago

    Hey @jonno244

    Sure thing – please do let us know how you get on! If you are able to get this sorted with your webhost, please do reply here then mark the thread as Resolved.

    Thanks,

    Thread Starter jonno244

    (@jonno244)

    3 years, 11 months ago

    So, the hosting company has now temporarily disabled the firewall for the staging domain.

    I cant seem to get the console error to show on Chrome, but the issue is still there sadly.

    Am I missing something? Would it be possible for you to now take another look as the firewall should not be affecting it now.

    I really want to try and pinpoint what is giving me this issue.

    Thanks again so much! 🙂

    Joey – a11n

    (@jricketts4)

    3 years, 11 months ago

    @jonno244 – Can you double check in your custom CSS that you have not entered in the following block?

    .StripeElement {
 display:none !important;
}

    I don’t know that this is the cause, but I find it odd that all the normal validation errors occur when I disable that style. Additionally, the card logo still displays in the input field.

    If you verify that this isn’t entered anywhere, can you confirm if this still occurs when in sandbox mode?

    – Joey

    Thread Starter jonno244

    (@jonno244)

    3 years, 11 months ago

    Hi Joey,

    Wow, thank you soooo much!! I can’t believe it.

    I have absolutely zero idea how, why, who or when added that code to the site, but I’ve removed it from the stylesheet and everything is now working perfectly!

    Thank you again for the help!!
    Jon

    olgavo

    (@olgavo)

    3 years, 10 months ago

    Hi,
    I have the exact same issue! Credit card fields at the checkout page are greyed out, I deactivated all the plugins except for WooComm and Stripe, made sure Stripe keys and webhooks are inserted, I verified with my hosting that my SSL is installed and works, and I asked them to disable the mod_sec setting, which they did. But unfortunately it didn’t resolve my issue!
    https://snipboard.io/ArHjfL.jpg

    
### WordPress Environment ###

WordPress address (URL): https://www.deztool.com
Site address (URL): https://www.deztool.com
WC Version: 4.2.0
REST API Version: ✔ 1.0.8
WC Blocks Version: ✔ 2.5.16
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.2.3
Log Directory Writable: ✔
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.14 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.2.0
WC Database Prefix: wp_
Total Database Size: 15.56MB
Database Data Size: 14.36MB
Database Index Size: 1.20MB
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cartflows_flow: 1
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custom_css: 1
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page: 18
portfolio: 1
post: 3
product: 1
revision: 284
slide: 2
wpautoterms_page: 2
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (4) ###

Fusion Builder: by ThemeFusion – 2.2.3
Fusion Core: by ThemeFusion – 4.2.3
WooCommerce Stripe Gateway: by WooCommerce – 4.4.0 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce: by Automattic – 4.2.0

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Contact Form 7: by Takayuki Miyoshi – 5.1.9
Grid Kit (Premium): by wpsofts – 1.8.39
Health Check & Troubleshooting: by The WordPress.org community – 1.4.4
Imagify: by WP Media – 1.9.10
Jetpack by WordPress.com: by Automattic – 8.6.1
Smash Balloon Instagram Feed: by Smash Balloon – 2.4.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.25

WooCommerce Google Analytics Integration: by WooCommerce – 1.4.22
WooCommerce Services: by Automattic – 1.23.1
WP Instagram Widget: by Scott Evans – 2.0.3
Yoast SEO: by Team Yoast – 14.3

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.0
Health Check Troubleshooting Mode: by  – 1.7.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #5110 - /face-shields/
Cart: #5102 - /cart/
Checkout: #5096 - /checkout/
My account: #5105 - /my-account/
Terms and conditions: #5007 - /terms-and-conditions/

### Theme ###

Name: Avada
Version: 6.2.3
Author URL: http://themeforest.net/user/ThemeFusion
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 29
Oldest: 2020-05-12 06:24:12 +0000
Newest: 2020-06-12 04:41:38 +0000
    • This reply was modified 3 years, 10 months ago by olgavo.
    • This reply was modified 3 years, 10 months ago by olgavo.
Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Greyed Out Card Input On Checkout’ is closed to new replies.