Title: Greyed out Last modified: July 1, 2026 --- # Greyed out * Resolved [ian2020](https://wordpress.org/support/users/ian2020/) * (@ian2020) * [1 week, 6 days ago](https://wordpress.org/support/topic/greyed-out-2/) * Had to roll back to v 4.0.5 in order to get the Monek option working in the checkout. * Followed the advice to switch to blocks but made no difference * would appreciate any advice on how to fix this thanks * ian * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgreyed-out-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/greyed-out-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/greyed-out-2/page/2/?output_format=md) * Plugin Author [mariusmonek](https://wordpress.org/support/users/mariusmonek/) * (@mariusmonek) * [1 week, 6 days ago](https://wordpress.org/support/topic/greyed-out-2/#post-18953247) * Hi Ian, * Thanks for the update. * I’ve had a look at your checkout page, and it’s currently using the legacy (classic) WooCommerce checkout. The latest versions of the Monek Checkout plugin (v4.1. x) support **WooCommerce Blocks Checkout only**, so they won’t work with the legacy checkout. * To use the latest version of the plugin, you’ll need to migrate your checkout page to use [WooCommerce Blocks](https://woocommerce.com/document/woocommerce-store-editing/blocks). * If you’re unable to switch to WooCommerce Blocks at the moment, you’ll need to remain on v4.0.5 until you’re able to migrate your checkout. * I’ve attached our plugin documentation, which explains the setup process. [Monek docs](https://docs.monek.com/TransactDirect/shopping-cart-plugins/woocommerce/) * Kind regards, * Monek team * Thread Starter [ian2020](https://wordpress.org/support/users/ian2020/) * (@ian2020) * [1 week, 6 days ago](https://wordpress.org/support/topic/greyed-out-2/#post-18953253) * Hi * thanks for your reply * i did switch to blocks and this didn’t make any difference * regards * ian * Plugin Author [mariusmonek](https://wordpress.org/support/users/mariusmonek/) * (@mariusmonek) * [1 week, 6 days ago](https://wordpress.org/support/topic/greyed-out-2/#post-18953275) * Hi, * Thanks for confirming. * When I checked your website, the checkout page was still using the legacy WooCommerce checkout. The WooCommerce Checkout block doesn’t appear to be enabled on that page. * Could you let me know exactly what changes you made when you switched to Blocks? For example: - Did you replace the checkout page with the WooCommerce Checkout** **block? - Or did you simply enable WooCommerce blocks in the plugin settings? * As a test, I’d recommend creating a **new checkout page** (checkout-2) and building it using the WooCommerce Checkout block. The Monek payment method should then appear and work on that page. Once confirmed, you can replace your current checkout page with this new block-based version. * Thanks, * Monek * Thread Starter [ian2020](https://wordpress.org/support/users/ian2020/) * (@ian2020) * [1 week, 4 days ago](https://wordpress.org/support/topic/greyed-out-2/#post-18955384) * Hi. * Tried this on a staging site * looks like some of the other plugins don’t yet support the woocommerce blocks * the page editor is advising me to switch to classic checkout * regards * ian * Plugin Author [mariusmonek](https://wordpress.org/support/users/mariusmonek/) * (@mariusmonek) * [1 week, 1 day ago](https://wordpress.org/support/topic/greyed-out-2/#post-18956911) * Hi Ian, * Thanks for the update. * Unfortunately, the latest versions of the Monek Checkout plugin (v4.1.x and above) support **WooCommerce Blocks Checkout only** and are not compatible with the legacy checkout. * For the time being, you’ll need to remain on **v4.0.5**, as this is the latest version that supports the legacy checkout. Once you’re able to migrate your site to WooCommerce Blocks Checkout, you’ll be able to upgrade to the latest version of the Monek plugin. Please make sure to disable the auto-update feature for the plugin to prevent it from being upgraded to a newer version. * regards, * Monek * Thread Starter [ian2020](https://wordpress.org/support/users/ian2020/) * (@ian2020) * [1 week, 1 day ago](https://wordpress.org/support/topic/greyed-out-2/#post-18957001) * Hi. Thanks. I have now found a way to get the blocks working on my checkout page and have updated the plugin successfully. * The express checkout area only shows apple pay. * Is there an option to have google pay as well? * regards * ian * Plugin Author [mariusmonek](https://wordpress.org/support/users/mariusmonek/) * (@mariusmonek) * [1 week, 1 day ago](https://wordpress.org/support/topic/greyed-out-2/#post-18957190) * Hi Ian, * Great to hear you managed to get Woo Blocks checkout working and update the plugin successfully. * Regarding Google Pay, this is something we are planning to support in a future release of the Monek Checkout plugin. At the moment, the Express Checkout section only supports Apple Pay. * We’ll share updates as soon as Google Pay becomes available. * Thanks, * Monek * Thread Starter [ian2020](https://wordpress.org/support/users/ian2020/) * (@ian2020) * [1 week ago](https://wordpress.org/support/topic/greyed-out-2/#post-18958091) * HI. * I tested the Checkout using apple pay * The thank you page says i paid with Paypal * The order confirmation emails to vendor an d customer both say i paid with Paypal * The order details in woocommerce says paypal * but the order notes in woocommerce refers to ‘express payment’ * The transaction appears in the Monek portal transactions list so that’s good – but it just says card payment though with no reference to apple pay. * would you like to see screenshots? * I have client and customers complaining – did anyone test this plugin before it was launched? * regards * ian * Plugin Author [mariusmonek](https://wordpress.org/support/users/mariusmonek/) * (@mariusmonek) * [1 week ago](https://wordpress.org/support/topic/greyed-out-2/#post-18958268) * Hi, * Thanks for taking the time to test this and for providing feedback. * The issue where the WooCommerce thank you page, and order details show **PayPal** instead of the actual payment method is a known issue. This happens because WooCommerce isn’t updating the payment method correctly for Express Checkout payments. We’ll be addressing this in an upcoming plugin update by explicitly setting the correct payment method during the checkout flow. * Regarding the Monek Portal, transactions made using Apple Pay are currently displayed as **Card Payment**. At the moment, the portal doesn’t distinguish between standard card payments and Apple Pay transactions. Improving the visibility of the actual payment method is on our roadmap, and we plan to address this in a future update. * I appreciate you highlighting these issues. We did test the plugin prior to release, but your feedback has helped identify areas where the integration with WooCommerce can be improved, and we’ll be working to resolve them as quickly as possible. * Kind reagards, * Monek * Thread Starter [ian2020](https://wordpress.org/support/users/ian2020/) * (@ian2020) * [6 days, 21 hours ago](https://wordpress.org/support/topic/greyed-out-2/#post-18959198) * Hi * one more little problem is that in the portal, transaction screen * the name of the customer doesn’t show when paid by apple pay * Also just realised the customer name just says ‘No Name’ in the transactions details page * can something be done about this quickly as it makes it difficult to reconcile orders * regards * ian - This reply was modified 6 days, 21 hours ago by [ian2020](https://wordpress.org/support/users/ian2020/). * Plugin Author [mariusmonek](https://wordpress.org/support/users/mariusmonek/) * (@mariusmonek) * [6 days, 15 hours ago](https://wordpress.org/support/topic/greyed-out-2/#post-18959629) * Hi Ian, * Regarding the customer name, this is expected behaviour with Apple Pay. Apple Pay doesn’t reliably expose the cardholder’s name, and therefore the portal can’t display information it doesn’t receive. As a result, these transactions currently appear as **“No Name”**. * On a positive note, we’ve just deployed a new version of the plugin, and it should be available on WordPress.org shortly. This update fixes the issue where Express Checkout payments were showing the wrong payment method on the WooCommerce thank you page, order confirmation emails, and in the WooCommerce admin order details. * Best regards, * Monek * Thread Starter [ian2020](https://wordpress.org/support/users/ian2020/) * (@ian2020) * [5 days, 22 hours ago](https://wordpress.org/support/topic/greyed-out-2/#post-18960351) * Hi. * Thank you for your reply * i would like to point out though that in the portal transactions summary and details pages there’s nothing to identify the customer apart from a time and amount * isn’t it possible to at least use the WooCommerce order ID? * regards * ian * Thread Starter [ian2020](https://wordpress.org/support/users/ian2020/) * (@ian2020) * [5 days, 20 hours ago](https://wordpress.org/support/topic/greyed-out-2/#post-18960430) * My client just pointed out to me that when he used PayPal for the google pay and apple pay transactions be got all the information * Plugin Author [mariusmonek](https://wordpress.org/support/users/mariusmonek/) * (@mariusmonek) * [4 days, 22 hours ago](https://wordpress.org/support/topic/greyed-out-2/#post-18961342) * Hi Ian, * Thanks for the suggestion. * Although the Monek Portal doesn’t currently display the WooCommerce order id, the plugin generates a unique **customer reference** for each transaction that starts with **`MNK-`**. The reference is propagated through the payment flow and can be found both in the Portal transaction details and in the WooCommerce order notes, allowing you to correlate the transaction with the corresponding WooCommerce order. * We appreciate your feedback regarding displaying the WooCommerce order id directly in the portal. We’ll certainly take this into consideration for a future enhancement, as we understand it would make reconciliation even easier. * Thanks again for all your valuable feedback. * Best regards, Monek * Thread Starter [ian2020](https://wordpress.org/support/users/ian2020/) * (@ian2020) * [4 days, 22 hours ago](https://wordpress.org/support/topic/greyed-out-2/#post-18961359) * Hi * The order notes do not show the customer reference * We just had to refund a transaction because we could not identify the order * no name, no order id, just an amount that doesn’t match any order * my client also informs me that every AMEX order is being declined now * in the old portal we could see why a transaction was declined, and indeed what security checks it had passed * regards * ian Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/greyed-out-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/greyed-out-2/page/2/?output_format=md) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgreyed-out-2%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/monek-checkout/assets/icon-256x256.jpg?rev=3156777) * [Monek Checkout](https://wordpress.org/plugins/monek-checkout/) * [Frequently Asked Questions](https://wordpress.org/plugins/monek-checkout/#faq) * [Support Threads](https://wordpress.org/support/plugin/monek-checkout/) * [Active Topics](https://wordpress.org/support/plugin/monek-checkout/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/monek-checkout/unresolved/) * [Reviews](https://wordpress.org/support/plugin/monek-checkout/reviews/) ## Tags * [blocks](https://wordpress.org/support/topic-tag/blocks/) * 16 replies * 2 participants * Last reply from: [ian2020](https://wordpress.org/support/users/ian2020/) * Last activity: [1 day, 21 hours ago](https://wordpress.org/support/topic/greyed-out-2/page/2/#post-18963476) * Status: resolved