Title: Grey Thumbnails
Last modified: August 31, 2016

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# Grey Thumbnails

 *  Resolved [winterstreet](https://wordpress.org/support/users/winterstreet/)
 * (@winterstreet)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/grey-thumbnails-1/)
 * I see some similar posts on this. I put the site’s url in the facebook app spot
   for “Valid OAuth redirect URIs”. I also switched to the TwentyFifteen theme and
   disabled all the other plugins, but still all I get are grey boxes for the thumbnails.
   It definitely used to work too. any help would be appreciated. Here’s an example
   [http://leafittome.com/gallery/silver-maple-pruning/](http://leafittome.com/gallery/silver-maple-pruning/)
   
   Thanks.
 * [https://wordpress.org/plugins/fb-photo-sync/](https://wordpress.org/plugins/fb-photo-sync/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/)
 * (@mauteri)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/grey-thumbnails-1/#post-7151458)
 * Hi winterstreet,
 * At first glance it looks like you didn’t have the plugin import the images into
   WordPress. I’ve discovered that Facebook periodically expires the direct URLs
   to the photos in the album, so the best option is to choose the option to download
   the images directly into WordPress. Note that the shortcode changes slightly.
   To do this option, check the box to import to WordPress, click sync, and then
   copy the shortcode.
 * If you don’t want to do that, you can also just click the ‘sync’ link and the
   plugin will update the URLs and that should work as well, but again, Facebook
   periodically changes the URLs to the image. Let me know if that works for you.
 * Thanks!
    Mike
 *  Thread Starter [winterstreet](https://wordpress.org/support/users/winterstreet/)
 * (@winterstreet)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/grey-thumbnails-1/#post-7151490)
 * When I try syncing, with or without checking the box to import the images, the
   wheel just keep spinning.
 *  Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/)
 * (@mauteri)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/grey-thumbnails-1/#post-7151501)
 * Okay, make sure in the “Import” tab that you added the App ID from the FB app
   you created and that you are also logged in in that tab.
 *  Thread Starter [winterstreet](https://wordpress.org/support/users/winterstreet/)
 * (@winterstreet)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/grey-thumbnails-1/#post-7151504)
 * Not being logged in, well actually I was logged in that browser, but I hadn’t
   hit that button ti give authorization. That did it. Thank you.
 *  Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/)
 * (@mauteri)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/grey-thumbnails-1/#post-7151505)
 * Awesome! I’ll add better notification to the user in the next update for this
   sort of thing. Thanks!
 * Mike

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Grey Thumbnails’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/fb-photo-sync_5277ca.svg)
 * [FB Photo Sync](https://wordpress.org/plugins/fb-photo-sync/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fb-photo-sync/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fb-photo-sync/)
 * [Active Topics](https://wordpress.org/support/plugin/fb-photo-sync/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fb-photo-sync/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fb-photo-sync/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Mike Auteri](https://wordpress.org/support/users/mauteri/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/grey-thumbnails-1/#post-7151505)
 * Status: resolved