Support » Fixing WordPress » Grey Circle appears and has frozen me out of being able to use my wordpress site

  • Hello, prepare yourself for the potential stupidity of the qurstion that follows for I am a noob.

    I have a wordpress site: http://www.intheflow.com.au

    everytime i try and access the ‘backend’ of the site, in fact even when i try and select a menu item, a grey circle appears right in the middle of screen and no action occurs.

    This is only when using my wordpress site, however i cant seem to be able to upload screen shots to this forum.

    Any assistance would be so helpful

    thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    You can link to screenshots http://snag.gy/

    Can you try deactivating all plugins and switching to the Twenty Thirteen/Twelve theme to see if issue persists?

    Try:
    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    Thread Starter lucasfinch

    (@lucasfinch)

    Hello there,
    thanks so much for your responses. I havent had any success for th following reason:

    I am not able to go into theme folders etc because i can’t even seem to be able to access the ‘back end’ of my site- I can’t even make any of the links work- all that happens is a grey circle appears.

    I have tried uploading to the snag.gy site unsuccessfully- but you can view the problem here at the site – you will have the same problem when navigating the site

    http://www.intheflow.com.au

    any suggestions?…

    Now try reading the suggestions I posted above. None of the suggestions made require you to login to your WordPress dashboard.

Viewing 4 replies - 1 through 4 (of 4 total)
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