Support » Plugin: WP-Optimize - Clean, Compress, Cache. » Great.. Until They Added the Kitchen Sink

  • I used to love this plugin and used it regularly to keep the DB in shape and get rid of extraneous tables and other data.

    Then came the addition of the “Three C’s from Hell” i.e. Clean, Compress, and Cache, which are not only extremely unstable, but introduced a pile of bugs to a otherwise very solid little program.

    Now, when you wake up and load your WP dashboard, expect a new bug-fix every morning (yes Virginia, there was one waiting for me this morning), and possibly more than one per day – did they even test this CCC stuff before implementation?

    It’s gotten so scary that I haven’t used the plugin in a while (for fear one of the million remaining bugs killing my site) and I am literally being forced into finding an alternative.

    It’s like waking up and suddenly finding your PC filled with bloatware and in-app purchases. And then they update the bloatware 1-2 times per day.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi,

    There’s a trade-off between fixing issues discovered quickly and having more releases, or releasing less regularly and thereby making users who had those issues to wait longer to receive fixes.

    N.B. “Clean” does not refer to any new feature, but to the existing database cleansing feature. “Compress” is not a new feature either; that was released a few months ago. The only change there is the marketing. Page cacheing is the (one) new site optimization feature since then. (This isn’t the kitchen sink; all our features in WP-Optimize are narrowly focussed upon WP site optimization, and that will continue; I dislike genuine “Kitchen Sink” plugins (e.g. Jetpack) too).

    Perhaps if I explain our policy choices it’ll help. With 800,000 users, if even 0.1% of users have an issue, that’s 80 websites. We feel a responsibility to our users. In our experience, even if only 5 people hit a problem that is significant for them, then users appreciate knowing we’re on to that quickly. We choose to err on the side of releasing fixes quickly. There have been several patch releases during the last month following our release of major new page-cacheing functionality…. but no issue has been reported by more than at most 3 people; the majority of issues have been very-hard-to-trigger corner-cases. So, yes, we do *loads* of testing; but as I say, with 800,000 active users, there’s always surprises. There’s no such thing as “standard” WP/PHP hosting, and no such thing as being able to test everything (Microsoft Windows, Android, and iOS still have monthly updates even for software that was released years ago and is in “maintenance only” mode, because even if you’re a multi-billion company, the reality of complexity still exists; nobody’s yet discovered a way to produce complex software that doesn’t need fixes).

    Based on my experience of complex, large-install software (which is substantial), the 3.0 series has been pleasingly solid. We’ve run it on our one websites since before release. There were 3 releases in a day one day because of our policy of assisting users with quick fixes that make a big difference to them particularly, but this is not going to trouble most normal people unless they’re spending their day compulsively refreshing the “Updates” page in their WP dashboard. It’s not compulsory to install new software within minutes or a day of its release; you can wait and see. (The changelog clarifies if things are security issues that you should update immediately or not – if you have no problems, you can wait; you’ll see from our changelog there have been no security releases).

    Best wishes,
    David

    slangs

    (@slango)

    Obviously, but my point remains that the more core features you add to this plugin, the more complicated support gets and but nature, the more updates users will have to deal with. Where in the world you got the bizarre idea I was advocating “not fixing bugs” is a question only you can answer.

    To reiterate, if I am only using the plugin for “Clean” then I am also forced to continually update due to bug fixes with either of the (unused) “Cache” or “Compress” modules, right, which was obviously the entire point of my comment.

    Kitchen Sink – 3X (or more) the updates.

    And as for the “unless they’re spending their day compulsively refreshing the “Updates” page in their WP dashboard. It’s not compulsory to install new software within minutes or a day of its release” commentary, there have been several updates back when it was just “Clean” that caused sites to crash, and integral patches quickly released, so your above statement is patently incorrect. When I see 3 patch updates within a few hours, I tend to go on alert.

    With the “kitchen sink” of multiple modules, am I supposed to guess as to which one it fixes or the severity of the bug addressed?

    • This reply was modified 4 months ago by slangs.
Viewing 2 replies - 1 through 2 (of 2 total)
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