First of all, I have to point out that the customer service is nothing short of spectacular.
With Rochelle, I feel like I have my own VIP customer service agent, that’s not an exaggeration.
She’s always willing to hop on a skype call or chat at any hour, even on Sundays.
After I had discovered a minor bug, not only did Rochelle have the developer fix it almost instantly, but she also upgraded me to the highest plan for finding that bug.
Furthermore, I had a few non-standard requests in terms of functionality, and she immediately passed that on to the developer, who implemented my request within just a few hours.
I can’t think of any other service or software I’ve used where that was even remotely possible. The best you can usually hope for is that in some distant update your requested feature might be implemented.
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