I’ve installed and have been using this plugin for about a month now, It works well and I am actively taking and replying to client support requests.
My only major gripe is that some of the English isn’t 100% but I would like to reach out to the developer to assist in fixing this.
I also have some suggestions:
- It would be great if the user submitting the ticket could add their name as well as their email address.
- It would also be useful if the user submitting the ticket could select from a list of departments when they submit their ticket
- Finally it would be helpful if the ticket contents where included in the email notification that is sent out
Otherwise, a great plugin and I look forward to seeing it grow from strength to strength.
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