Support » Plugin: NitroPack » Great service and surprisingly good support

  • I’ve been struggling for a few months to achieve decent mobile speeds on my site. I’d tried WPRocket, Cloudflare (and Pro), Breeze and plenty of other plugins to improve speed. Despite lots of effort my web vitals on mobile were still poor.

    I tried NitroPack based on some SEO advice I paid for. I was highly skeptical, as my site has a huge variety of plugins (yea, I know, that’s why I have such a performance issue). Much to my surprise, NitroPack transformed the performance of my most popular page, taking the total load time from 13 seconds to 5 on mobile. The scores on GTMetrix and Google Speed Test were transformed too.

    Second surprise – it didn’t break any of my plugins

    Third surprise – once I paid for the premium there was some issue that meant my newly improved pages were not performing. I submitted a ticket on a Sunday morning and got a helpful response back from Antonia, one of NitroPack’s support team, within 30 mins.

    I was a little hesitant having read that the support was poor. My experience so far is the exact opposite. NitroPack means I can now get on and focus on my content.

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  • Plugin Support Silvena Koleva

    (@silvenatodorova)

    Hey @trogg71,

    Thank you for your detailed feedback! It’s great to hear that you are satisfied with NitroPack.
    We work hard to provide high-quality service, and we’re happy to hear we hit the mark for you.

    Let us know if you have any suggestions on how we can improve further.

    Best regards!

Viewing 1 replies (of 1 total)
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