Support » Plugin: Gravity Forms Braintree Add-On » Great! Read note about email receipts

  • This plug-in was a great tool to bring in a payment gateway (Braintree) to our client’s website without having to recreate all the forms. Worked immediately but then we had problems. The reason we had problems is that our client turned on “Send Email Receipts” in their Braintree account. Since this plug-in does not relay the purchaser’s email address to Braintree and if you enable email receipts in Braintree, the Braintree gateway handles that by disallowing the payment. Learn from our pain/error. We had to spend 45 minutes on the phone with Braintree troubleshooting to try to see why payments could not get through. They had to dig into their error logs to see why payments weren’t being accepted.
    This is a great plug-in. A nice enhancement for the future would be transfer of purchaser email data so that Braintree email receipts can be utilized. We have to use Gravity Forms notifications for now.

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