Support » Theme: GeneratePress » Great product, INCREDIBLE customer support

  • I was immediately impressed with the functionality and flexibility offered by Generate Press… in a free theme. I was able to understand, use and customize the theme easily. Nothing more is needed to set up a great WordPress site.

    But they aren’t just giving away a WordPress theme. The flexibility they offer for customizing Generate Press can be extended through Add-Ons. The user can select what they’d like more control over, such as Typography, and purchase Add-Ons to give them more control over that area. Users can purchase individual Add-Ons or buy them all. To purchase all Add-Ons costs no more than $30.

    I like this marketing approach. I like the theme and I like the concept of Add-Ons.

    But that isn’t what sold me.

    I loaded some test data into Generate Press. All worked well with the exception of one issue. I contacted Tom Usborne to see if the issue could be resolved. In my opinion Tom went above and beyond to help a non-technical type (me) get the results he wanted. That kind of customer service is all too rare these days. I’m confident that I can set up my site and that help is available if I need it.

    I’d give more than 5 stars if I could. Check them out… you won’t be sorry.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Theme Author Tom

    (@edge22)

    Thank you so much for the awesome review – it’s appreciated! 🙂

    Hi Tom,

    I literally fell in love with the Freelancer theme because it’s perfect for art painting and the first thing I did was buying the color add-on on Generate Press.

    My problem is after a few minutes my admin webpage went blank, and “critical error” was displayed when I tried to connect with FileZilla. The guy from Bluehost I chatted with changed the theme and told me to try to activate Freelancer again and contact the theme’s support in case of problem…

    Unfortunately, as soon as I activated the theme, I had the same issue and I can’t connect to my admin page 🙁

    Do you have a fix for this ?

    Thank you

    Theme Author Tom

    (@edge22)

    Hi there,

    Did you add anything to the theme’s functions.php file?

    Do you have any other plugins installed?

    If possible, could you create a support thread at the following URL so we don’t bombard the original reviewer with emails 🙂

    https://wordpress.org/support/theme/generatepress

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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