Support » Plugin: Search by Algolia – Instant & Relevant results » Great product and support

  • Algolia is an amazing service, and Raymond / their support are thorough and provide great expertise when needed.

    We would not hesitate to recommend this to anyone looking for a serious business level search service. We’re using it on an installation with millions of queries each month with great success.

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  • Plugin Contributor rayrutjes

    (@rayrutjes)

    Thanks a lot, that is much appreciated!

    Great support? Any chance you may please let me know how did you figure getting great support from them? So far they’re going in circles and on the 2nd reply they basically ask me to subscribe on paid support which is thousands of dollars with a contract/commitment.

    Plugin Contributor rayrutjes

    (@rayrutjes)

    Hello @vahanavagyan1,

    We are really sorry that you are unsatisfied with the support experience we provide.
    Our support is limited to providing guidance and recommendation and indeed requires our customers to have developer resources.

    The support on our Algolia API and our API clients are included in any plan.
    However, in order to provide the best support experience possible for our customers, support on our integrations such as WordPress are limited to users having opted in for the support add-on available on our pricing page: https://www.algolia.com/pricing

    @vahanavagyan1 we take your feedback on all the different channels very seriously, and will make sure to take it into account in our future iterations on our support options.

    Sincerely.

Viewing 3 replies - 1 through 3 (of 3 total)
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