Support » Plugin: Smart Forms - when you need more than just a contact form » Great product – and even better support

  • My first experience with SmartForms was as a consultant to a client who was looking for a form generator with extraordinary capabilities. After viewing the demos, I recommended this product and my client bought it. After the purchase, it turned out there were some bugs in the program that prevented the product from doing everything we thought it could do. Edgar was extremely helpful and responsive. Not only did he quickly find the cause of the problem and personally access the site to make customized changes to the code; he also allowed me to take a copy of her product to install on my own site so I could do further development and testing of a very complex form. At this point, Edgar provided technical support directly to ME – even though I was not the purchaser of the license. At this point, the software is doing 95% of what we expect it to do, and Edgar is exploring methods of providing the remaining functionality. To show my gratitude for his support, I ended up buying the full license for my own use. If I had to find one VERY SMALL issue to complain about, it would be that Edgar has not yet updated his product to include the new functionality added to accommodate our requirements, which means I cannot download a CLEAN version of the code yet – I have to use the version copied from my client, which has the upgraded functionality.

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