Great Plugin with excellent Support

The best Support Ticket plugin I’ve tried. The Free version comes with almost everything you need, and it is well structured from inside out. What stand out is the excellent support. Every little issue was answered very quickly so far. There is also a comprehensive KB documentation available in the developer’s site. While the Free plugin is feature-rich, some essential functionalities are available only through paid add-ons and you have to buy them all as one bundle even though you really need only one. It would be nice if the paid add-ons could be purchased separately to keep the cost low. And there is some room for improvement as well. i.e. There is no bulk import function for the drop-down selection field. If you were to enter US/Canadian provinces/states then you must enter them all one by one. Form styling is limited, and it provides only Gravity form integration. Hope these functions will be added in the future. Finally, big ‘Thank You’ to Milind!