Great plugin… while it worked

  • Resolved morserus

    (@morserus)


    8 years, 8 months ago

    I installed sumome today and was really amazed whe I got it working… but a few hours later, the blue logo simply disappeared…. I uninstalled and reinstalled, removed adblock and all other suggestion and it simply doesnt show anymore.

    You should add an option to “force reset” of the pluggin because the “options” that it ives me at dashboard now are simply to “generate new site id” that does nothing.

    A shame for such a great plugin to work so poorly at something so basic (since many ppl are complaining about the same thing).

    https://wordpress.org/plugins/sumome/

Viewing 1 replies (of 1 total)
  • Plugin Author Sumo

    (@sumome)

    8 years, 7 months ago

    This happens when you set the badge to hidden. If you log out you wont be able to see the badge (as it’s hidden).

    We have alternative login methods for when this occurs 🙂

    https://help.sumome.com/customer/en/portal/articles/1817297

    Method 1: Auto Login
    Go to: https://www.sumome.com/my
    Select your Website (if you have multiple) and you will be auto logged in 🙂

    Method 2: Direct URL
    Add this to the end of your URL path where SumoMe is: /#/sumome/app/login
    Example: http://www.mywebsite.com/#/sumome/app/login

    Method 3: Secret Handshake! 🙂

    Make sure you’re viewing your website in your browser. Click on any white/empty space on your website. This will ensure that your website and browser are your active window. Now type:

    “sumome<up-arrow-cursor-key>”

    This means to type the word sumome then press the up arrow on your keyboard.

Viewing 1 replies (of 1 total)
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