Great PlugIn | Exceptional Support | Smooth Airbnb sync

An high end property needs a high end booking system – WPBS is the perfect fit

We own and operate a globally unique, ultra-sustainable holiday rental property, Warksburn Old Church. We only offer two booking channels, direct (via WPBS) and Airbnb, where we are listed in the exceptionally rare ‘Luxe’ category. So we need our booking engine to do two things:

1) offer direct bookers a totally reliable and seamless experience; and
2) sync perfectly with our Airbnb calendar.

WPBS does both of those things perfectly: normally it just sits there and does its job, enabling customers to arrive, find a date, book and pay with the lowest possible level of ‘friction’ on their booking journey, and with zero intervention from us on a day to day basis. But the core Calendar, Discounts and Coupons modules do allow us to do some reasonably sophisticated things when we choose to do so: for example, setting ‘deep links’ from our marketing socials to land on particular days in the calendar with a pre-set discount applied only to those days.

But the real value in any software is how good the tech support is when things are not normal. This is where we’ve have been most impressed with the service WPBS offers its customers. As an example, when Airbnb unilaterally changed their calendar sync methodology, Roland and the team at WBPS issued a patch within hours to keep everything linked up seamlessly. The tech support, from real human beings who are clearly both passionate and deeply knowledgeable about their product, is simply world class.

Great service isn’t just about ‘when things go wrong’. We have also found WPBS to be highly responsive to requests we have made for optimisations. For example, ensuring post codes captured within the booking engine carry over into the payment modal (Stripe in our case). This ensures that this critical field for Card Holder ID Validation is pre-filled with correct data.

In short: could not be happier with WordPress Booking System. 10/10 on all counts. Highly recommended