Support » Plugin: Store Locator Plus® for WordPress » Great plugin – But the support is just an up sell really

  • Ok so the 3 stars are for the amazing amount of work thats gone into this plugin it can do heaps and if you are familiar with HTML and CSS then this is really powerful with some of the paid features…

    The missing 2 stars are for the lack of basic support for paid clients… The free plugin is good and you could probably get in there and tinker if your good with code 🙂

    I’ve paid for $250 us dollars in add-on’s and I am familiar with CSS and HTML and every time i contact their support with a reasonable question all they comeback with is “buy the premium pack or good luck”

    Next time i’ll do a bit more research and find a solution that not the dip feed pricing system for every little feature!

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  • cicistorelocatorplus

    (@cicistorelocatorpluscom)

    It is not an accurate statement. Support is not an “up sell” We try to resolve everyone’s issues within the framework of what they already have installed. There are forums, support emails and other forum members who answer questions. We have NEVER said “buy it or good luck” Installations of add-on packs (that you indicated you have if you paid for something) are constantly being upgraded to meet the needs of the clients and take considerable time to develop, and purchasing the add-ons helps keep the product fresh and pays for the developers time and effort. Sometimes a customer wants something that is not part of the basic plug-in nor part of the already developed add-on. The only time I, as part of the support, mention a purchase is when a customer is asking for a feature that exists in an add-on or they need some feature that requires additional customizing. Many customers are developers or designers who are being paid for their efforts. You do not mention where you asked for support or for what and for what reason. You can always contact us via the Support at Store Locator Plus

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