Support » Plugin: WP ULike » Great Plugin, but Support Is Non-Existent

  • The plugin is awesome. Can’t complain, especially since it’s free. However, there have been a couple pretty major bugs and even after a month, support requests go unresponded to. Personally, I’d prefer to pay $60 or so for a plugin like this and have it come with support.

    • This topic was modified 8 months, 3 weeks ago by  jguenther.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Alimir

    (@alimir)

    Hi @jguenther
    I’m sorry for the delay. Until now all development and support work was carried out by one person. But I’ll add more people to the development team soon.
    Now tell me what your problem is to solve it in the next update? 🙂

    Hi Alimir,

    That would be great! And, I totally understand you’re likely overwhelmed. Like I mentioned, I’d happily pay for this plugin and I’m sure tons of others would as well. It’s simply the best on the market, hands down IMO – that might allow for some help 🙂

    Three issues persist:

    1) Activity notifications for all activity (including non-WP ULike) will not clear. If you X to clear, they appear to be deleted, but upon refreshing the page, they return. We have many users with 300+ notifications now. Turning off the plugin fixes the issue, but I would really like for users to be able to see their liked activity. To be clear, if they actually go into their settings and delete notifications there, they do permanently clear. It’s when they try to do this from the notification bell that it doesn’t work.

    2) In the backend, the stats work beautifully, except the “Top Likers.” In that box, there is no data. Just blank.

    3) The likers box was blocking content when any part around it was hovered over. Even if you hovered above the like button, the likers box popped up and users weren’t able to bypass. Issue was we have many videos near bottoms of pages, so the playbar was being blocked. Not a huge issue now since I just chose to show likers without the pop ups on pages.

    Thanks!

    Plugin Author Alimir

    (@alimir)

    @jguenther thanks for your kind words. I will definitely develop this plugin to get better and better. 🙂
    But about the issues you raised, can you create an access for me on your site? I have prepared a new version that has been solved these issues, but I need to test it in a troubled system.
    my mail: alimir71[at]yahoo[dot]com

    Plugin Author Alimir

    (@alimir)

    We also plan to create a pro version that contains all the features that users need. So if you have any suggestions on this, we’ll be happy to hear it :))

    Plugin Author Alimir

    (@alimir)

    @jguenther any update?!

    Hi Alimir,

    Email sent with login credentials plus new Ajax issue reported.

    A premium version would be great. A couple things I can think of off the top of my head would be stats report showing users and number of comments over ranges of time. Would be nice to use this to show user engagement. Also, a widget that showed users their own top liked comments/posts. Currently, we can add a widget to show things they’ve also liked, but it would be nice for them to see which of their own material is liked most.

    Thanks!

    Plugin Author Alimir

    (@alimir)

    @jguenther I installed the new version on your system and it seems that the problems have been solved. Please check it out and tell me the result 🙂
    Also thanks for the suggestions. I will certainly consider them. 😉

Viewing 7 replies - 1 through 7 (of 7 total)
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