Support » Plugin: Easy Testimonials » Great plugin but no help unless you pay!

  • Installation of this plugin created problems with my header and slider and had to be deactivated. When I contacted them to see if they could help I received no response. This was upsetting because I have spent a lot of time using this plugin for some over 30 testimonials for my site now I have to search for another plugin and do it all over again. They won’t help you unless you upgrade! That’s a shame because if I had got the help I needed I gladly would upgrade.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author richardgabriel

    (@richardgabriel)

    Hey Chris!

    I don’t recall seeing a support ticket in our system, from you!

    Regardless, you can certainly reach out via the public forum and (if you take a look to see) you can see I do respond there very regularly! I do, however, have to prioritize support for our paying customers via our ticket system, so sometimes there is a delay of a few days.

    I’m sorry to see you’ve had this bad experience, and I would love the chance to make it right.

    All the best,
    Richard

    Plugin Author richardgabriel

    (@richardgabriel)

    Hey Chris!

    I apologize again for your bad experience!

    I just wanted to follow up that, as of version 1.35.1, we have patched a bug that was affecting people using Avada themes (or other themes that had a hardcoded Cycle include, potentially) that addresses quite a few slider issues.

    If you ever find yourself on the lookout for a testimonials plugin I do hope you try us again!

    All the best,
    Richard

Viewing 2 replies - 1 through 2 (of 2 total)
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