Support » Plugin: SupportCandy » Great plugin backed with solid and responsive support

  • After installing I asked a question on the possibilities of answering an email that was received not in the linked email address (email piping addon) but on another inbox that was forwarded to the linked email address: mail@domain01.com >fwd> mail@domain.com > import into SupportCandy. Reply to customer must show mail@domain01.com as sender/reply-to and not mail.domain.com. They immediately went to implement it and it is now an optional setting in the standard product.
    Later they promised to include yet another request of mine (to include shortcodes for the individual dashboard parts so to have more flexibility in designing the support page). The developers really listen and if a request seems useful for others they include it in the product.
    Other issues I’ve had have either been resolved or are pending to be resolved soon. If certain functionality is not part of the plugin and it is not deemed useful for others an offer will be made for paid customization. Answers are generally fast and relevant.

    • This topic was modified 1 month, 3 weeks ago by  Jan Dembowski. Reason: Unlinked email addresses
    • This topic was modified 1 month, 3 weeks ago by  Jan Dembowski.
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