This is a great plugin and I will honestly use it again, the only issue I experienced was with the support forum.
I had an issue with one of the free themes and posted a new thread because I couldn't find an old one that shared sufficient similarities. I then left the forum to continue investigating the issue on my own to see if I could solve it, I fixed the problem a few hours later, and moved on to other things.
2 months later I was reviewing my profile and saw an unresolved thread on my wall, I had completely forgotten I had opened it, it was completely untouched. I typed out a response detailing how I had solved the issue and marked it as resolved, and left slightly disappointed because no one had attempted to assist me.