Great plug-in, even better support!

Due to a lot of miscommunication and not sharing access to their zettle account, what should have been a simple process with a plug-in that does exactly as it should, became a bit of a nightmare thanks to the client being rather inept.

Thankfully Bjorntech have an amazing approach to support and are friendly, helpful and most of all, fast at dealing with issues, even when the issue wasn’t their fault at all, helping troubleshoot and offering solutions along the way was one of the most pleasant and incredibly helpful customer service. Carl in particular who dealt with my situation was a real treat to talk to and made everything very easy to deal with.

Honestly staggered by how good their customer service was, we pay a lot for a lot of premium plugins across our sites, from buddyboss to wp rocket and their support is always horrific, never respond or just act like it’s not their fault their plugins aren’t working, if only we could clone a Carl and have him work in some of those companies too we’d have some amazing support everywhere!

Thanks again for all your help