great idea, terrible execution – slows down greatly!

  • dreamsoft

    (@dreamsoft)


    1 year ago

    I’m sorry to say this but after using Wedocs with the pro version, it is a terrible plugin, adding countless useless scripts to all pages (and if I disable it on the front page with Perfmatters it will not work anywhere else)

    The support is also awful, answering in more than a month to anything (if it answers at all!)

    Makes the pages very slow, like 8 seconds load on mobile, tho all my other websites not using this plugin are fast. If I disable this plugin on some pages (using Perfmatters plugin) those pages are fast.

    There are also problems with the plugin itself as it has problems with displaying properly on all devices (the widget will not fit smaller laptops for example), and the AI chat, which is the reason why I bought the plugin, didn’t work at all for a month, and it’s not really working good now, it offers only one answer instead of searching through all the docs, showing all the relevant links (in the past it used to show 2 links, now just one).

    Why do you make this plugin so terrible (when I enable it it doubles my source code lines, from 1600 lines to over 3300 lines!), loading so many scripts if it doesn’t even need them? even disabling the widget will not stop the scripts loading. Disabling the plugin will remove all these scripts. for example, look what it loads:

    ‘react-dom-js’, ‘wp-escape-html-js’, ‘wp-element-js’, ‘wp-is-shallow-equal-js’,
    ‘wp-keycodes-js’, ‘wp-priority-queue-js’, ‘wp-compose-js’, ‘wp-private-apis-js’,
    ‘wp-redux-routine-js’, ‘wp-data-js’, ‘wp-blob-js’, ‘wp-autop-js’,
    ‘wp-block-serialization-default-parser-js’, ‘wp-html-entities-js’, ‘wp-rich-text-js’,
    ‘wp-shortcode-js’, ‘wp-blocks-js’, ‘moment-js’, ‘wp-date-js’, ‘wp-primitives-js’,
    ‘wp-warning-js’, ‘wp-components-js’, ‘wp-keyboard-shortcuts-js’, ‘wp-commands-js’,
    ‘wp-notices-js’, ‘wp-preferences-persistence-js’, ‘wp-preferences-js’,
    ‘utils-js’, ‘moxiejs-js’, ‘plupload-js’, ‘json2-js’, ‘underscore-js’,
    ‘media-models-js’, ‘wp-plupload-js’, ‘mediaelement-core-js’, ‘mediaelement-migrate-js’,
    ‘wp-polyfill-inert-js’, ‘regenerator-runtime-js’, ‘wp-polyfill-js’,
    ‘media-views-js’, ‘media-editor-js’, ‘media-audiovideo-js’, ‘wp-api-fetch-js’,
    ‘wp-deprecated-js’, ‘react-js’, ‘wp-url-js’, ‘wp-a11y-js’, ‘clipboard-js’,
    ‘wp-api-request-js’, ‘wp-mediaelement-js’, ‘backbone-js’, ‘jquery-ui-sortable-js’,
    ‘wp-dom-ready-js’, ‘wp-hooks-js’, ‘wp-i18n-js’

    why? if you want to have a chance with this plugin, please work on its optimization!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Md. Yeasin

    (@mdmamun-1)

    12 months ago

    Hi @dreamsoft,

    As per the forum guideline, we can not disclose any pro-related issues/discussions here. We have responded on time from our support. Please check your email.

    No worries, our developer team is working on your mentioned file and loading issues. kindly contact us through the website for further assistance.

    Thanks for your understanding,

    ChristineB

    (@christineb)

    10 months, 2 weeks ago

    @dreamsoft Could you post an update?

    Thanks!

    Thread Starter dreamsoft

    (@dreamsoft)

    10 months, 1 week ago

    NO, you did NOT respond on time (you responded after more than a month!). The pro plugin support does not even exist, nobody responds there (on https://wedocs.co/ tho it has a contact form), I had to go wedevs directly to get an answer, after a month.

    I have replied to your answer immediately on Mar 28, directly on the email, and got another reply on Apr 18 (20 days later – you call that ‘on time’?) saying that you see everything working, but if you go on the assistant widget and click on the ‘explore’ tab it will show nothing, and search wont find anything, tho i have many docs.

    Also your chatbot is really bad, it used to offer more links to the docs it found, now it just gets one, and if information exists in more docs about a subjects, it picks one randomly, usually not even the one that it actually has more info on the subject – it should at least have the links to all the docs if finds that info into, or at least the 3 links like before, not just one.

    I came back to this post because I am facing another problem, and it does not belong to the pro plugin, but the free, the style of the docs is messed up, and it won’t show properly even with all the speed optimization plugins disabled (perfmatters, wp rocket, cloudflare disabled)

    https://imgur.com/a/k7zAmIW

    Thread Starter dreamsoft

    (@dreamsoft)

    10 months ago

    the imcompetence continues! I am asked to wait for another long time, while the layout of all the posts using your plugin is just broken.

    this so embarrassing! your plugin is used on a live website, and you just tell me to wait for so long? so my clients would think what of me in this time?

    that I am an amateur with a broken website.

    actually, you are the amateurs. it is amazing how low your coding level skills are, and that you pretend to be professionals. 

    I have used so many plugins in my 20 years of experience, never have I got to use one so badly coded and a support so incompetent, not to mention this is a paid plugin not a free one!

    please drop out, stop selling this plugin, you are not up to it. this is not how you conduct business, asking your clients to wait for your incompetent slow team to solve something as basic and as destructive as a broken layout

    Plugin Support Md. Yeasin

    (@mdmamun-1)

    8 months, 2 weeks ago

    Hi @dreamsoft ,

    I apologize for being late.

    Already we have fixed the slow loading and layout issues. We are working on the next release. Please keep patience and allow us a little more time so that we can help you.

    NB: Except for slow loading and layout issues we did not find any further issues.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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