Support » Plugin: Matomo Analytics - Ethical Stats. Powerful Insights. » Great idea, problems at implementation

  • I’ve got the self-hosted plugin and installed.
    Soon after that issues and problems started.

    It broke my WooCommerce sites, so my customers could not access it (they get an “ACCESS DENIED – you don’t have the permission to access this page on this server” message

    In the logs I found the problem.
    Issues with the code …
    Wrote to the company but I’ve got no answer.
    Hence my 1 star review.
    Unfortunately I cannot use it as a plugin.

    CRITICAL Uncaught Exception: 8 total errors during this script execution, please investigate and try and fix these errors. in /var/www/website/htdocs/wp-content/plugins/matomo/app/core/CronArchive.php:605
    Stack trace:
    #0 /var/www/website/htdocs/wp-content/plugins/matomo/app/core/CronArchive.php(598): Piwik\CronArchive->logFatalError()
    #1 /var/www/website/htdocs/wp-content/plugins/matomo/app/core/CronArchive.php(264): Piwik\CronArchive->end()
    #2 /var/www/website/htdocs/wp-content/plugins/matomo/app/core/Access.php(673): Piwik\CronArchive->Piwik\{closure}()
    #3 /var/www/website/htdocs/wp-content/plugins/matomo/app/core/CronArchive.php(268): Piwik\Access::doAsSuperUser()
    #4 /var/www/website/htdocs/wp-content/plugins/matomo/classes/WpMatomo/ScheduledTasks.php(288): Piwik\CronArchive->main()
    #5 /var/www/website/htdocs/wp-includes/class-wp-hook.php(290): WpMatomo\ScheduledTasks->archive()
    #6 /var/www/website/htdocs/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters()
    #7 /var/ww in /var/www/website/htdocs/wp-content/plugins/matomo/app/core/CronArchive.php on line 605
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  • Plugin Author Thomas


    Hi @adanet thank you for your feedback and sorry it took 2-3 days to get back to you. We usually reply within 1-2 days, sometimes even within few hours but on occasion it may take a bit longer especially when there is a weekend in between (in our timezone we are one day ahead).

    We can’t reproduce this issue yet but are trying to understand how this might happen and we’re working on a fix (in ). Let us know if you’re still wanting us to follow up on this and we’d be happy to.

    Thanks again @adanet

Viewing 1 replies (of 1 total)
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