Great for our needs but can be improved

  • eugenefvdm

    (@eugenevdm)


    9 years, 10 months ago

    I just went through an elaborate process of evaluating WordPress Knowledge Base and FAQ plugins.

    I also bought the Raygun / Q & A Plus.

    1. This plugin has all the features on Raygun and it’s free.

    2. It serves most of our needs:

    * Ability to comment on articles
    * Ability to see if it’s a popular article
    * It uses standard content types and I could preserve my Q & A Plus data
    * It’s formatting is easy – better then the other module because I can specify header size, extra CSS, indentation, etc.

    My suggestions for improving:

    A. Ability to see number of views per article or have this data handy in the backend

    B. I use Enfold so and luckily the built-in theme has Ajax search – I would change the Knowledge Base search to Ajax for immediate results.

    C. I hate the hearts. The design is not pretty and would have preferred something more vanilla like a Star or option to choose.

    I won’t miss the “Submit Question” ability of the other module because commenting is more powerful.

    Overall considering the price (free) I am extremely happy. Thank you.

  • The topic ‘Great for our needs but can be improved’ is closed to new replies.