We’ve had Route for about 10 months now. Conceptually, we love the idea of insuring our orders and the peace of mind it brings customers. In practice though, we’ve had a lot of compatibility issues with Woocommerce and only recently have worked through some of the technical issues with their team. We had problems with order tracking, particularly with our international orders. Route wasn’t able to match the tracking number with the carrier. Eventually, they worked it through.
Their insurance policies are also extremely rigid and if customers don’t file a claim within a very tight window, especially for a theft issue, claims will be denied which equals Unhappy Customers.
They are nice people at Route but seemingly slow to react and take action. Additionally, our customers don’t really like having to download the app to track their package.
Nevertheless, we’ll stick with them for now and hope that future iterations of the app improve the overall experience.
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