I really love this plugin, it’s the only one that works and is compatible with buddypress. I’ve never had any issues with the plugin, so never had to reach out to them. Due to the pandemic, however, I had to pause my subscription. They took a day or two to respond to it, but I was able to cancel it. They didn’t put up a fight about it either.
Not saying you should cancel, unless you want to. I’m just saying that when the time comes to put it back up again, then this is the only chat plugin I would use. Love it!
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