Support » Plugin: Gravity PDF » Gravity PDF maybe sending two notifications

  • Hi,

    First of all thank you for the awesome plugin and letting the community use the base version for free!

    I want to report an issue.

    The problem: My client started receiving duplicate email notifications from the Gravity Forms contact form I had setup on their contact page.
    This started only recently so I suspect it had something to do with the latest updates (maybe between 5.2.0 – 5.2.2).

    The duplicate notification emails stopped after I deactivated Gravity PDF.

    Before I deactivated Gravity PDF I cleared the cache and tried multiple times with different browsers but the Contact form kept sending two notifications.
    My client does have some email forwarding so the emails they receive get sent to other inboxes as well so I have not ruled out that the problem could be caused by their hosting provider (

    Some debugging info from the site:
    Gravity PDF 5.2.2
    Theme: Enfold 4.7.3
    Wordpress 5.3.2
    PHP 7.3
    Gravity forms 2.4.17
    WP Rocket 3.4.4

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jake Jackson



    I see you have submitted a ticket through our support ticket system and we will continue communication with you through that Avenue.


    Thanks for the reply.
    I’m not sure I submitted a ticket through your ticket system, I don’t think I did 😀
    Maybe a similar username?

    Plugin Author Jake Jackson


    Sorry about that!

    Could you do two things and email through the requested files to support [at] gravitypdf [dot] com?

    1. Enable Gravity Forms Debug Mode, replicate the issue, and then email through links to the Gravity Forms and Gravity PDF log file

    2. Export the Gravity Form you’re having trouble with (it’ll be a .json file) and email it through

    I’ll take a look at all the supporting files and see if I can spot any obvious issues.

Viewing 3 replies - 1 through 3 (of 3 total)
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