Title: Gravity forms source & medium not being sent Last modified: March 5, 2019 --- # Gravity forms source & medium not being sent * Resolved [merdoli](https://wordpress.org/support/users/merdoli/) * (@merdoli) * [7 years, 3 months ago](https://wordpress.org/support/topic/gravity-forms-source-medium-not-being-sent/) * Hi, this looks great but i’m having some issues. * I can get data for handl_url but not for the two other fields I need i.e. utm_source or utm_medium. I just receive blank fields. * I have tried setting up single and multiple hidden gravity fields but unfortunately source and medium are always blank. * I am also using a Zapier Hook to pull this data into a Google spreadsheet. * Much appreciated Merdoli Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Haktan Suren](https://wordpress.org/support/users/haktansuren/) * (@haktansuren) * [7 years, 3 months ago](https://wordpress.org/support/topic/gravity-forms-source-medium-not-being-sent/#post-11288330) * Hi [@merdoli](https://wordpress.org/support/users/merdoli/) , did you try the method mentioned here? [https://www.haktansuren.com/handl-utm-grabber-integrations/#gravity-forms](https://www.haktansuren.com/handl-utm-grabber-integrations/#gravity-forms) * Btw, which version of Gravity Form are you using? * Thread Starter [merdoli](https://wordpress.org/support/users/merdoli/) * (@merdoli) * [7 years, 3 months ago](https://wordpress.org/support/topic/gravity-forms-source-medium-not-being-sent/#post-11290575) * Hi Haktan, Thanks for your reply, * I am using Graviyy forms Version 1.0.7 and have followed the user guide and so it should be straightforward but sill no UTM data * I am now disabling plugin to see if there is one that is tripping it up. I will post the solution if i find one (so far TW3 Total Cache – han’t resolved the issue). * Much appreciated * Thread Starter [merdoli](https://wordpress.org/support/users/merdoli/) * (@merdoli) * [7 years, 3 months ago](https://wordpress.org/support/topic/gravity-forms-source-medium-not-being-sent/#post-11291208) * Been a long day testing .. activated and deactivating plugins but alas no luck 🙁 … Ive got to get this to work!! * Cheers * Plugin Author [Haktan Suren](https://wordpress.org/support/users/haktansuren/) * (@haktansuren) * [7 years, 3 months ago](https://wordpress.org/support/topic/gravity-forms-source-medium-not-being-sent/#post-11321483) * Hi [@merdoli](https://wordpress.org/support/users/merdoli/) * Can you share the URL you are testing the plugin with? * Thread Starter [merdoli](https://wordpress.org/support/users/merdoli/) * (@merdoli) * [7 years, 3 months ago](https://wordpress.org/support/topic/gravity-forms-source-medium-not-being-sent/#post-11321856) * Hi Haktan, Thanks for your reply. The url is [https://keppeladvanceddentistry.co.uk/](https://keppeladvanceddentistry.co.uk/) * Thank you * Plugin Author [Haktan Suren](https://wordpress.org/support/users/haktansuren/) * (@haktansuren) * [7 years, 2 months ago](https://wordpress.org/support/topic/gravity-forms-source-medium-not-being-sent/#post-11350846) * I confirmed that your site does not store the cookies. This could be due to several reasons. * But let me as you some common questions first: * 1) Are you on WP Engine? 2) Seems like there is a cookie issue with W3 Page Cache plugin, please try the solution here: [https://wordpress.org/support/topic/w3-page-caching-breaks-cookies/](https://wordpress.org/support/topic/w3-page-caching-breaks-cookies/) * Thread Starter [merdoli](https://wordpress.org/support/users/merdoli/) * (@merdoli) * [7 years, 2 months ago](https://wordpress.org/support/topic/gravity-forms-source-medium-not-being-sent/#post-11382327) * Thanks Haktan, I have been working with WP engine to get the issue resolved alas no luck. we have also tested on another site which runs gravity forms (no WP engine – but has W3 cahce), so now looking here. * Still great support and will certainly be donating to support your plugin as the community as a whole has given great feedback. * Cheers * Plugin Author [Haktan Suren](https://wordpress.org/support/users/haktansuren/) * (@haktansuren) * [7 years, 2 months ago](https://wordpress.org/support/topic/gravity-forms-source-medium-not-being-sent/#post-11393894) * Hi [@merdoli](https://wordpress.org/support/users/merdoli/) , * Not clear if the issue is resolved or still need feedback. Let me know… * Thread Starter [merdoli](https://wordpress.org/support/users/merdoli/) * (@merdoli) * [7 years, 2 months ago](https://wordpress.org/support/topic/gravity-forms-source-medium-not-being-sent/#post-11404329) * Hi Haktan, * Not yet resolved but looking into cahing issue and also moving to new servers so hopefully will be resolved. Will also put up an update. * Thanks Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Gravity forms source & medium not being sent’ is closed to new replies. * ![](https://ps.w.org/handl-utm-grabber/assets/icon-256x256.png?rev=2817979) * [HandL UTM Grabber / Tracker](https://wordpress.org/plugins/handl-utm-grabber/) * [Frequently Asked Questions](https://wordpress.org/plugins/handl-utm-grabber/#faq) * [Support Threads](https://wordpress.org/support/plugin/handl-utm-grabber/) * [Active Topics](https://wordpress.org/support/plugin/handl-utm-grabber/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/handl-utm-grabber/unresolved/) * [Reviews](https://wordpress.org/support/plugin/handl-utm-grabber/reviews/) * 9 replies * 2 participants * Last reply from: [merdoli](https://wordpress.org/support/users/merdoli/) * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/gravity-forms-source-medium-not-being-sent/#post-11404329) * Status: resolved