Support » Plugin: Gravity Forms ConnectWise Add-On » Gravity forms and Connectwise connection seems lost

  • Hello,

    I have used gravity form WordPress plugin which provides connectwise add on. Last year in November, i have done integration of both in my site.

    However from last few days, i can see in CMS that following fields under ConnectWise Settings showing red “X” sign in front of it:

    – ConnectWise URL
    – Company ID
    – Public API Key
    – Private API Key

    I guess it should display a green check sign in front of all above fields for successful connection.

    I have tried by creating new API Keys, but still getting the same error.

    Kindly look into this matter and help me.

    Laxman Prajapati

Viewing 7 replies - 1 through 7 (of 7 total)
  • Same here! I was told by Pronto that they will not help and wanted us to pay them to do our website!!!!!

    Great way to do business!



    ConnectWise now needs a clientID

    You can generate one here:

    Then, add the client ID to the requests in 2 places inside this plugin.

    1. class-gf-connectwise.php, line 1432
    2. class-cw-connection-version.php line 45

    "clientId" => "{{YOUR CLIENT ID YOU GENERATED}}",

    Go and re-save your api connection settings, and you’ll be good to go.

    Any questions, email me ‘support’ at ‘sitespot’ dot ‘co’

    I’ll be releasing a fork of this plugin soon. Email me to get on the notification list.

    Plugin Contributor zkancs


    @tomsitespot We’re very sorry for the last year. Now we decide that we should be back to continue our support now. We’d be much appreciated if you create a PR to for us.

    Thank you! 🙂


    Thanks for updating this plugin. We are experiencing and unusual behavior after submitting the form will take a long time to submit that it eventually shows the person with “There was a problem with your submission. Errors have been highlighted below: CAPTCHA ERROR.

    I have tried recreating the Google captcha code and still the same problems.
    I have the logs available for debugging if needed you will have to get in contact with me to share them.

    Any help is much appreciated.

    @zkancs Hi! can we please get some support on this plugin? I’ve looked in the logs and it looks like your clientid was disabled.

    Plugin Contributor zkancs


    @rjm2884 Sorry for the late reply. We’re working on the new version and trying to release it asap.



    @zkancs Do you have an approximate timeline?

Viewing 7 replies - 1 through 7 (of 7 total)
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