Support » Everything else WordPress » Gravatar: does not except my email as login (and username = email)

  • Resolved user39712


    So, I did not quite expect that trying to add an author photo on my website would take me down a 2-3 hour journey eventually leaving me with nothing to show for.

    I’m here now and pretty much at the end of my wits.

    Here’s what happens:

    In my wordpress dashboard –> “You can change your profile picture on Gravatar.” –> key in my email –> Please log in using your username instead of your email address.

    OK, well unfortunately my email IS my username.

    Went down the rabbit hole of trying to change my username (as you’re somehow not allowed to this in your WP dashboard), researched plugins etc – gave up on that. Figured I’d just transfer all my posts to a new account. :/

    Created a new account – now ensuring the email isn’t the username as well.

    New error: “User does not exist. Would you like to create a new account?”

    I mean honestly? Same mssg when using my username or email I made for this new account.

    Created this new account now to access the forums – I go to gravatar and it seems it picks this one up…. but this one is obviously not linked to my wordpress website! No use.

    Anyway, the bottom line is I can’t have a photo next to my blog posts now and I generated a newfound hatred for Gravatar and it’s useless error messages, and I have NO CLUE why I just can’t add a tiny little photo on my WP dashboard w/o having to go thru this hell.

    Some advise here would be much appreciated!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Samuel Wood (Otto)

    (@otto42) Admin

    You seem to be confusing multiple accounts here.

    Your WordPress website is a separate thing, not connected to anywhere else. Your logins there won’t work on other sites. is one of those other sites, and you need to have an account there to use (which is connected to

    Yet a third account is your account here on, which is not connected to either of the two mentioned there.

    All these things are separate. The only connection is that you use the same email address on each of them.

    So, all you have to do is to go to and make a new account using your same email address. It’s not connected to anything other than, and is not your own WordPress site.

    Think of it like Twitter, Facebook, and Google. These all connect to each other in various ways, but they don’t use the same accounts or passwords or anything like that.

    Thread Starter user39712


    Thanks for so much your reply Samuel.

    I finally managed to enter my (very old) existing account, and after adding my new website there, am now seeing my avatar finally appear.

    All in all this only cost me my evening. 🙂

    In all seriousness: there’s no way this should have been this time consuming. I hope WordPress will consider to add for future users just a simple upload button in the dashboard and poof, you’re done in 5 seconds.

    Moderator Samuel Wood (Otto)

    (@otto42) Admin

    If you don’t have an existing account, then you can go to and create one in an all-in-one kind of process.

    The thing about gravatars is that they are global. They work here and on any and all WordPress sites, or any other site that uses gravatars. It’s an old solution to the problem of having to upload your profile image to every individual site you use. Gravatars are centrally located and managed for use everywhere.

    I have a account and I am entering in the same information that I use to login to my account when I am logging into Gravatar and it’s not accepting my password. I am just copying and pasting. Help please.

Viewing 4 replies - 1 through 4 (of 4 total)
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