Support » Plugin: Beehive Analytics - Google Analytics Dashboard » Graph is not available for Super Admin

  • Resolved Feriman

    (@feriman)


    Hi,

    I activated this plugin on my multisite, and recognized that the graph (on Dashboard/Statistics subpage) in missing, blank screen. It’s showing up for users, but not for super amdin.

    Please fix it.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jonathan – WPMU DEV Support

    (@wpmudev-support9)

    Hello @feriman ,

    I hope you’re doing well!

    Please let us know more information about the issue. I’ve tested the plugin on my end and could not replicate a blank page, nor an issue with the graph. Is there is only the stats from the graph are missing, from the Dashboard > Statists? Or the whole page is loading blank? If possible, please share here a screenshot

    If the second, would you please run a test for a conflict with another plugin?
    – Deactivate all the other plugins and see if the issue will be resolved
    – If all is well and the blank page is resolved, start activating one plugin at a time till the issue will be back.

    Please have a backup of your site before running this test, so if something will go wrong you can always restore it.

    Let us know how it went!

    Kind regards,
    Nastia

    Feriman

    (@feriman)

    Hi,

    Thanks for your reply!

    It seems sometime works, sometimes not. Here is a screenshot.

    I found a plugin conflict with Futurio Extra. If I disable it, the graph works well.

    Can you find which part of Futurio Extra is conflict with your plugin? I would like to escalate this issue with some info to developers.

    Thanks!
    Feriman

    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @feriman ,

    I’ve checked Beehive with the Futurio Extra and I’m not able to replicate this issue you are seeing on your site.
    Can you provide us with more details:
    – WP version
    – PHP version
    – Type of server
    – Screenshot of browser console from Statistics page when they are not displaying.

    kind regards,
    Kasia

    Feriman

    (@feriman)

    Hi,

    WP version: 5.3
    PHP version: 7.3.11
    Type of server: VPS, based on Debian
    Current theme: Futurio
    Screenshot of console here

    New info: When I disable the “Futurio” theme, the graph works again. It seems “Futurio Extra” plugin and “Futurio” theme should be active at same time to reproduce this issue.

    I hope it helps.

    • This reply was modified 11 months ago by Feriman.
    Plugin Support Jonathan – WPMU DEV Support

    (@wpmudev-support9)

    Hello @feriman,

    I trust you’re doing well!

    I’ve tested the theme and plugin on my end and could not replicate this issue. Please email us directly to contact@wpmudev.org, add “Attn: Nastia” as a subject and a9nclude a link back to this thread to the email body.

    Looking forward to your email!

    Kind regards,
    Nastia

    Feriman

    (@feriman)

    Thanks, email sent!

Viewing 6 replies - 1 through 6 (of 6 total)
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