Support » Plugin: WooCommerce » Grand total higher than subtotal without shipping costs?
Grand total higher than subtotal without shipping costs?
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I’ve got an order today where a buyer has selected the pick up shipping method, therefore €0 shipping. But the grand total at the bottom of the order overview quotes €0.88 higher than the subtotal. How is it possible? I calculated the total and the subtotal should be correct… Maybe there’s a simple reason I just hadn’t considered?
Subtotaal artikelen: €42,65 Verzending: €0,00 Besteltotaal: €43,53
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Hey there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.Thanks for your response. Here it is, some things are in Dutch but I hope it makes sense anyway.
By the way, I noticed there’s 25 minutes between the order and the moment payment was processed, usually it’s instant.. so not sure if things got a little weird somewhere along the way there.
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Leer meer over HTTPS en SSL-certificaten. 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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Winkelbasis: #5 - /shop/ Winkelmand: #6 - /cart/ Afrekenen: #7 - /checkout/ Mijn account: #8 - /my-account/ Algemene voorwaarden: #19351 - /algemene-voorwaarden/ ### Theme ### Name: Storefront Version: 2.5.1 (update naar versie 2.5.8 is beschikbaar) Author URL: https://woocommerce.com/ Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema WooCommerce Support: ✔ ### Templates ### Overrides: – ### Templates ### thumbnail: medium: medium_large: large: 1536x1536: 2048x2048: mailpoet_newsletter_max: woocommerce_thumbnail: woocommerce_single: woocommerce_gallery_thumbnail: shop_catalog: shop_single: shop_thumbnail: ### Action Scheduler ### Afgerond: 1.791 Oldest: 2020-07-05 16:53:36 +0200 Newest: 2020-08-05 15:31:43 +0200 Mislukt: 12 Oldest: 2019-09-07 00:15:43 +0200 Newest: 2020-06-26 21:55:51 +0200 In afwachting: 3 Oldest: 2020-08-05 16:31:43 +0200 Newest: 2020-08-06 15:08:30 +0200Thanks for that status report. Have you been able to reproduce the issue yourself, or has this only happened to the customer as a one off instance of the issue?
Just a one off… and as I said it’s fairly unusual that it took so long before the onsite payment was made, so maybe they somehow removed something from their cart or something before completing payment? I really don’t know.
Sorry for the delay in a response here!
That does sound odd, and since it does seem to be one off, I do also wonder if it has something to do with the time delay or something the user did. I’d say if it happens again, post again, but for now I’d recommend manually refunding them the amount if you haven’t already
Hey there, since I haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.
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