Support » Plugin: WooCommerce » Grand total higher than subtotal without shipping costs?

  • Resolved teuptworkshop

    (@teuptworkshop)


    I’ve got an order today where a buyer has selected the pick up shipping method, therefore €0 shipping. But the grand total at the bottom of the order overview quotes €0.88 higher than the subtotal. How is it possible? I calculated the total and the subtotal should be correct… Maybe there’s a simple reason I just hadn’t considered?

    Subtotaal artikelen:		€42,65
    Verzending:		€0,00
    Besteltotaal:		€43,53
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support fevered

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thanks for your response. Here it is, some things are in Dutch but I hope it makes sense anyway.

    By the way, I noticed there’s 25 minutes between the order and the moment payment was processed, usually it’s instant.. so not sure if things got a little weird somewhere along the way there.

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://www.blokjeskoning.nl
    Site address (URL): http://www.blokjeskoning.nl
    WC Version: 4.3.1
    REST API Version: ✔ 1.0.10
    WC Blocks Version: ✔ 2.7.2
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.3.2
    Log Directory Writable: ✔
    WP Version: 5.4.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: nl_NL
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.20
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.31-MariaDB-log-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.3.1
    WC Database Prefix: wp_
    Totale databasegrootte: 171.80MB
    Database datagrootte: 119.76MB
    Database index grootte: 52.04MB
    wp_woocommerce_sessions: Data: 0.31MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.88MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.39MB + Index: 0.23MB + Engine InnoDB
    wp_aws_cache: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_aws_index: Data: 12.52MB + Index: 5.03MB + Engine InnoDB
    wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_comments: Data: 0.15MB + Index: 0.04MB + Engine MyISAM
    wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_itsec_logs: Data: 25.55MB + Index: 13.09MB + Engine InnoDB
    wp_itsec_temp: Data: 0.11MB + Index: 0.19MB + Engine InnoDB
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
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    wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_segments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mclean_refs: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_mclean_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 4.43MB + Index: 0.27MB + Engine MyISAM
    wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_images: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_postmeta: Data: 27.68MB + Index: 8.41MB + Engine MyISAM
    wp_posts: Data: 4.66MB + Index: 4.10MB + Engine MyISAM
    wp_termmeta: Data: 1.52MB + Index: 1.83MB + Engine InnoDB
    wp_terms: Data: 0.38MB + Index: 0.45MB + Engine MyISAM
    wp_term_relationships: Data: 1.48MB + Index: 3.31MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.54MB + Index: 0.51MB + Engine MyISAM
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_UPCP_Catalogues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Catalogue_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Item_Images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_SubCategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Tagged_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Tag_Groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_usermeta: Data: 0.21MB + Index: 0.06MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.20MB + Index: 0.19MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 2.52MB + Index: 3.14MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wtbp_tables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 14.55MB + Index: 7.06MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 1.52MB + Index: 0.80MB + Engine InnoDB
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    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 10991
    custom_css: 1
    mailpoet_page: 1
    nav_menu_item: 6
    page: 10
    post: 2
    product: 10387
    pronamic_gateway: 1
    pronamic_payment: 1
    revision: 90
    shop_coupon: 1
    shop_order: 89
    turbo-sidebar-cpt: 1
    wcccf: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Jouw winkel gebruikt geen HTTPS. Leer meer over HTTPS en SSL-certificaten.
    Hide errors from visitors: ✔
    
    ### Active Plugins (22) ###
    
    Add Admin CSS: door Scott Reilly – 1.9
    Add-on WooCommerce MailPoet 3: door Tikweb – 1.1.7 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.3.1
    Admin Fields: door Topcode Website Services – 1.0.4
    Advanced Woo Search: door ILLID – 2.06
    Coming Soon Page, in aanbouw en onderhoudsmodus door SeedProd: door SeedProd – 5.1.3
    Exclude Pages From Menu: door Vinod Dalvi – 2.0
    Facebook for WooCommerce: door Facebook – 2.0.0
    iThemes Security Pro: door iThemes – 5.4.8
    Jetpack door WordPress.com: door Automattic – 8.7.1
    MailPoet 3 (New): door MailPoet – 3.47.11
    Product Category Tree: door AWESOME TOGI – 2.4
    Servebolt Optimizer: door Servebolt – 2.0.9
    Change Storefront Footer Copyright Text: door QuadLayers – 1.0.1 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.3.1
    WooCommerce Weight Based Shipping: door weightbasedshipping.com – 5.3.4.3
    Widget Options: door Widget Options Team – 3.7.4
    WooCommerce Custom Add To Cart Button: door Barn2 Media – 1.1 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.3.1
    Stripe For WooCommerce: door Payment Plugins
    support@paymentplugins.com – 3.1.7
    
    WooCommerce Admin: door WooCommerce – 1.3.2 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.3.1
    WooCommerce PayPal Checkout Gateway: door WooCommerce – 2.0.3
    Store Toolkit for WooCommerce: door Visser Labs – 2.2 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.3.1
    WooCommerce: door Automattic – 4.3.1
    Yoast SEO: door Team Yoast – 14.6.1
    
    ### Inactive Plugins (2) ###
    
    Media Cleaner: door Jordy Meow – 5.6.4
    WooCommerce Services: door Automattic – 1.24.0 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.3.1
    
    ### Must Use Plugins (1) ###
    
    installatron_hide_status_test.php: door  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Winkelbasis: #5 - /shop/
    Winkelmand: #6 - /cart/
    Afrekenen: #7 - /checkout/
    Mijn account: #8 - /my-account/
    Algemene voorwaarden: #19351 - /algemene-voorwaarden/
    
    ### Theme ###
    
    Name: Storefront
    Version: 2.5.1 (update naar versie 2.5.8 is beschikbaar)
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
    raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Templates ###
    
    thumbnail: 
    medium: 
    medium_large: 
    large: 
    1536x1536: 
    2048x2048: 
    mailpoet_newsletter_max: 
    woocommerce_thumbnail: 
    woocommerce_single: 
    woocommerce_gallery_thumbnail: 
    shop_catalog: 
    shop_single: 
    shop_thumbnail: 
    
    ### Action Scheduler ###
    
    Afgerond: 1.791
    Oldest: 2020-07-05 16:53:36 +0200
    Newest: 2020-08-05 15:31:43 +0200
    
    Mislukt: 12
    Oldest: 2019-09-07 00:15:43 +0200
    Newest: 2020-06-26 21:55:51 +0200
    
    In afwachting: 3
    Oldest: 2020-08-05 16:31:43 +0200
    Newest: 2020-08-06 15:08:30 +0200
    
    
    Plugin Support fevered

    (@fevered)

    Thanks for that status report. Have you been able to reproduce the issue yourself, or has this only happened to the customer as a one off instance of the issue?

    Just a one off… and as I said it’s fairly unusual that it took so long before the onsite payment was made, so maybe they somehow removed something from their cart or something before completing payment? I really don’t know.

    Plugin Support fevered

    (@fevered)

    Sorry for the delay in a response here!

    That does sound odd, and since it does seem to be one off, I do also wonder if it has something to do with the time delay or something the user did. I’d say if it happens again, post again, but for now I’d recommend manually refunding them the amount if you haven’t already

    Plugin Support fevered

    (@fevered)

    Hey there, since I haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

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