Got throttled by the Host

  • sylviaivie

    (@sylviaivie)


    10 years, 3 months ago

    After running this for just a few hours, I found that wordpress admin pages took forever to do anything. I contacted my host and was told that I was “restricted” logged into Cpanel sure enough big red warning.

    This is resource intense chat… not worth getting booted from the server or to get permanent throttling.

    They say it’s super easy and light… pfft… NOT

Viewing 3 replies - 1 through 3 (of 3 total)
  • David

    (@ugotsta)

    9 years, 9 months ago

    Hi there @sylviaivie,

    Sorry to hear you had trouble with your host when using the plugin. It does require server resources, as it’s hosted locally. I’ll check with the team and see if we can maybe clarify that through a FAQ page.

    Should you ever encounter any such trouble using our plugins though, we’ll gladly assist through the public forums, here in this case:
    http://wordpress.org/support/plugin/chat

    You can simply create new topics there and our team will be right along to help out. 🙂

    Cheers!

    Thread Starter sylviaivie

    (@sylviaivie)

    9 years, 9 months ago

    Hi David:

    I find it interesting that it took you 6 months to respond to this feedback. You could/should clarify that through the plug in description not just the FAQ page.

    Plugin Author Kye

    (@gmax21)

    9 years, 9 months ago

    Hey there.

    We were not actively monitoring reviews before although we do generally monitor the support forums here. Reviews were simply not part of our process and I think many plugin developers on here are also guilty of this.

    There are no excuses for this and clearly this is an area we need to improve in and that’s what we’re now pushing forward with.

    That said I was unable to find any support tickets on here from you before the review, I must have missed that somewhere.

    As you noted the way this chat works is through something called Chat Session Polling. The more users you have and the more polling you do, the more resources you will use. If you’re on a low end spec shared host then you will most likely have some issues because they’re far less flexible and tend to crowd their servers with more customers whilst being restrictive on certain resources.

    Although this is an issue that comes up it’s not one we generally get a lot of tickets raised about. As David mentioned, we’ll look at getting this included on the project information somewhere.

    The interval as noted from the settings page can only be configured in the Pro version. You can also choose polling between WordPress AJAX and the plugins own AJAX. There is also an option to output chat performance and debug information to help with any issues on polling.

    Thanks for leaving your feedback, have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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