Support » Plugin: WP-Chatbot for Messenger » Got down the website and admin panel.

  • Resolved hmnkdmtr

    (@hmnkdmtr)


    Hi, my whole site and admin panel are down. Looks like the WP-Chatbot was the reason.
    Could you advise on a solution?
    Thanks
    https://www.naturprotest.top/

    The Error^

    Fatal error: Uncaught Error: Failed to create session ID: memcached (path: /home/it354262/.system/memcache/socket) in /home/it354262/naturprotest.top/www/wp-content/plugins/wp-chatbot/inc/class-ht-cc.php:214 Stack trace: #0 /home/it354262/naturprotest.top/www/wp-content/plugins/wp-chatbot/inc/class-ht-cc.php(214): session_start() #1 /home/it354262/naturprotest.top/www/wp-includes/class-wp-hook.php(286): start_session(”) #2 /home/it354262/naturprotest.top/www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #3 /home/it354262/naturprotest.top/www/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #4 /home/it354262/naturprotest.top/www/wp-settings.php(525): do_action(‘init’) #5 /home/it354262/naturprotest.top/www/wp-config.php(88): require_once(‘/home/it354262/…’) #6 /home/it354262/naturprotest.top/www/wp-load.php(37): require_once(‘/home/it354262/…’) #7 /home/it354262/naturprotest.top/www/wp-blog-header.php(13): require_once(‘/home/it354262/…’) #8 /home/it354262/naturprotest.top/www/index.p in /home/it354262/naturprotest.top/www/wp-content/plugins/wp-chatbot/inc/class-ht-cc.php on line 214
    The site is experiencing technical difficulties.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter hmnkdmtr

    (@hmnkdmtr)

    (got it back with recovery link)

    Plugin Support ingasupranovich

    (@ingasupranovich)

    Hi, @hmnkdmtr
    Thanks for pointing out.
    Could you please provide the following info:
    1. What was your plugin version?
    2. Did you observe the error after clicking “Upgrade Now” on the plugin?
    3. If the version is not 4.1.3 could you please upgrade and check if the issue reproduced for you?
    Waiting on the feedback from you

    Plugin Support ingasupranovich

    (@ingasupranovich)

    Hey, @hmnkdmtr
    How is that going? Do you still have the issue or fatal error no longer shown?
    Let me know in case of any questions

Viewing 3 replies - 1 through 3 (of 3 total)
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