Support » Plugin: Visualizer: Tables and Charts Manager for WordPress » Google spreadsheet based chart does not update

  • Resolved larsgj

    (@larsgj)


    Hi,

    I have for years been using this great plugin for a set off charts based on Google Spreadsheets. They have always auto updated immediately.
    Now I have created a new chart based on a copy of one of the old ones. I also copied the setup in the new Google spreadsheet and followed the guid on how to publish to .csv.

    When I update the spreadsheet the chart does not update. What am I missing?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Same here… the cron runs but the hook doesn’t seem to be working..
    Clicking on save schedule again (manually) actually updates the charts…

    Plugin Support Silviu-Alex Dinu

    (@silviu0themeisle)

    Hello,

    This issue might be occurring due to a plugin conflict. So please deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugin. Then replace it with an alternate plugin.

    You might want to back your website up before doing this, if you don’t already have a backup plugin then you can use this one: https://wordpress.org/plugins/updraftplus/

    Since deactivating your plugins might change the features on your website you might want to put it behind an under maintenance page. We recommend this plugin: https://wordpress.org/plugins/under-construction-page/

    Since it’s a new plugin it most likely won’t cause any additional issues.

    Let us know if this solved your issue.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hello @larsgj & @koosad

    It seems the cron job responsible for updating the charts did not get created. Try to reactivate the plugin to address this.

    Let me know how it goes.

Viewing 3 replies - 1 through 3 (of 3 total)
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